Waterpark Supervisor (Part-Time) - Lead Teams

West Edmonton Mall Property Inc. (West Edmonton Mall and Fantasyland Hotel); Edmonton; On-site; CAD 19,000 - 30,000; Part time

Job summary

West Edmonton Mall Property Inc. (World Waterpark) is seeking a part-time Waterpark Supervisor to oversee lifeguards, attendants, and guest services while delivering exceptional customer service.

Role requires first aid and lifeguard certifications and strong leadership in a busy, water-rich environment. Responsibilities include onboarding, performance management, policy enforcement, safety compliance, and guest issue resolution.

Qualifications

• One year lifeguarding experience at World Waterpark.
• Current Intermediate First Aid, National Lifeguard Pool, National Lifeguard Waterpark, Oxygen Administration, and ProServe.
• Prior supervisory experience with a large staff and guest capacity.
• Experience mentoring new employees and strong communication.
• Excellent guest service and conflict resolution skills.
• Safety-minded with ability to stay calm in stressful situations.

Responsibilities

• Supervise Slide Attendant I and II, Lifeguards, Food and Beverage and World Waterpark Guest Services.
• Ensure staff are at appropriate workstations and follow park policies.
• Directly assist Aquatics, F&B, SkyFlyer Zipline and Guest Service staff as needed.
• Perform onboarding, incident investigations, appraisals and performance corrections.
• Ensure effective communication of programs and initiatives to staff.
• Respond to guest concerns with exceptional service and conflict resolution.
• Enforce safety rules and present a professional appearance.
• Maintain a safe environment for staff and guests.
• Respond to first aid situations to assist staff providing first aid.
• Monitor World Waterpark cleanliness and request cleaning support.
• Act as a role model and assist with training programs.
• Other supervisory duties as required.

Skills

Lifeguarding

Staff supervision

Guest service

Conflict resolution

Communication

Job description

West Edmonton Mall Property Inc. (World Waterpark) is seeking a part-time Waterpark Supervisor to oversee lifeguards, attendants, and guest services while delivering exceptional customer service.

Role requires first aid and lifeguard certifications and strong leadership in a busy, water-rich environment. Responsibilities include onboarding, performance management, policy enforcement, safety compliance, and guest issue resolution.