World Waterpark Supervisor

West Edmonton Mall Property Inc. (West Edmonton Mall and Fantasyland Hotel); Edmonton; On-site; CAD 19,000 - 30,000; Part time

Job summary

West Edmonton Mall Property Inc. (World Waterpark) is seeking a part-time Waterpark Supervisor to oversee lifeguards, attendants, and guest services while delivering exceptional customer service.

Role requires first aid and lifeguard certifications and strong leadership in a busy, water-rich environment. Responsibilities include onboarding, performance management, policy enforcement, safety compliance, and guest issue resolution.

Qualifications

• One year lifeguarding experience at World Waterpark.
• Current Intermediate First Aid, National Lifeguard Pool, National Lifeguard Waterpark, Oxygen Administration, and ProServe.
• Prior supervisory experience with a large staff and guest capacity.
• Experience mentoring new employees and strong communication.
• Excellent guest service and conflict resolution skills.
• Safety-minded with ability to stay calm in stressful situations.

Responsibilities

• Supervise Slide Attendant I and II, Lifeguards, Food and Beverage and World Waterpark Guest Services.
• Ensure staff are at appropriate workstations and follow park policies.
• Directly assist Aquatics, F&B, SkyFlyer Zipline and Guest Service staff as needed.
• Perform onboarding, incident investigations, appraisals and performance corrections.
• Ensure effective communication of programs and initiatives to staff.
• Respond to guest concerns with exceptional service and conflict resolution.
• Enforce safety rules and present a professional appearance.
• Maintain a safe environment for staff and guests.
• Respond to first aid situations to assist staff providing first aid.
• Monitor World Waterpark cleanliness and request cleaning support.
• Act as a role model and assist with training programs.
• Other supervisory duties as required.

Skills

Lifeguarding

Staff supervision

Guest service

Conflict resolution

Communication

Job description

The Waterpark Supervisor is responsible for assisting in the daily operations of the World Waterpark including the supervision of Waterpark staff and providing guests with exceptional customer service.

PRIMARY RESPONSIBILITIES:

• Supervising and coordinating Slide Attendant I and II, Lifeguards, Food and Beverage and World Waterpark Guest Services.
• Ensure that staff are at their appropriate workstations following all World Waterpark expectations, policies and procedures.
• Directly assist Aquatics, Food & Beverage, SkyFlyer Zipline and World Waterpark Guest Service staff in performance of all duties as needed.
• Performing administrative duties such as new employee onboarding, accident investigations, employee performance appraisals and employee performance corrections.
• Ensure effective communication with staff related to West Edmonton Mall and World Waterpark programs and initiatives.
• Responding to guest concerns and special requests, while utilizing exceptional guest service and conflict resolution skill.
• Always presenting a professional appearance and attitude and enforce safety rules and regulations.
• Be actively involved in creating and maintaining a safe environment for all staff and guests.
• Responding to major and required minor first aid situations to assist or monitor the staff providing first aid.
• Monitor World Waterpark cleanliness and request cleaning support as required.
• Act as a role model for other staff.
• Assist with implementing staff training programs and procedures.
• Other Supervisory duties as required.

DESIRED QUALIFICATIONS:

• A minimum of one (1) year of lifeguarding experience at World Waterpark.
• Must have a current Intermediate First Aid, National Lifeguard Pool, National Lifeguard Waterpark, Oxygen Administration, and ProServe.
• Previous Supervisory experience in an environment that requires strict adherence to safety regulations and procedures with a large staff and guest capacity.
• Experience working successfully with a variety of employees, including mentoring employees new to the workforce.
• Excellent communication and interpersonal skills, complemented by team building and motivational abilities.
• Previous guest service skills and the ability to always foster positive interactions with the public complemented by strong conflict resolution skills.
• Safety minded with the ability to stay calm in stressful situations.

TERMS OF EMPLOYMENT:

• This is a part-time position that requires flexible availability Monday through Sunday including days, evenings, weekends, and holidays.
• Ability to work in a hot and humid environment and near water and chlorine.
• Must be able to pass a basic security clearance.