World Waterpark Information Centre Attendant

West Edmonton Mall Property Inc. (West Edmonton Mall and Fantasyland Hotel); Edmonton; On-site; CAD 22,000 - 30,000; Part time

Job summary

West Edmonton Mall Property Inc. is seeking a part-time Guest Services professional at World Waterpark. You will inform guests about hours, events, rentals and attractions, and assist with birthday and group bookings while ensuring a high level of service.

Responsibilities include processing admissions and tickets, cash handling, and maintaining clean, stocked areas. The role requires shifting days, evenings, weekends and holidays with basic security clearance.

Qualifications

• Experience mentoring employees; supervisory experience in retail is a plus.
• Excellent communication and interpersonal skills with team-building ability.
• Proficiency in Microsoft Word, Excel and Outlook; ability to adapt to other software.
• Experience handling cash and delivering quality customer service in fast-paced environments.

Responsibilities

• Provide information on World Waterpark hours, events, rentals, programming, concessions and attractions.
• Assist with calls for birthdays, Toddler Time, park status and rental bookings.
• Process daily admissions, rentals, Choice Passes, birthday parties and event tickets.
• Cash out and balance sales at end of shift.
• Contact customers regarding bookings, emails and fax confirmations.
• Work shifts in Guest Services and Tube Shack ticketing areas.
• Lift boxes or items up to 20 kg.
• Keep all areas clean and stocked; maintain a professional appearance as first representative of World Waterpark.
• Assist in other duties as assigned.

Skills

Excellent communication

Team building

Cash handling

Customer service

Mentoring employees

Adaptability

Tools

Microsoft Office (Word)

Microsoft Office (Excel)

Microsoft Office (Outlook)

Job description

Primary Responsibilities

• Providing information on World Waterpark’s hours of operations, events, rental spaces, programming, park concessions and attractions.
• Assisting with calls for birthdays, Toddler Time information, park status, and rentals bookings.
• Processing daily admissions, rentals, Choice Passes, birthday parties, and tickets for various events held in the World Waterpark.
• Cashing out and balancing sales at the end of every shift.
• Contacting customers regarding bookings, parties, emailing and faxing information and confirmation.
• Working shifts in the Guest Services and Tube Shack ticketing area.
• Lifting boxes or items up to 20kg.
• Keeping all areas clean and stocked.
• Maintaining a professional dress code at all times being the first representative of World Waterpark.
• Assisting in other duties as assigned.

Desired Qualifications

• Experience working successfully with a variety of employees, including mentoring employees new to the workforce. Previous experience in a Supervisory role in the retail industry is considered an asset.
• Excellent communication and interpersonal skills complemented by team building and motivational abilities.
• Knowledge of Microsoft Office programs including Word, Excel, and Outlook as well the ability to adapt to other software programs as required.
• Previous experience handling cash and providing quality customer service with the ability to work in a fast-paced environment.

Terms Of Employment

• This is a part-time position that requires flexible availability Monday through Sunday, days, evenings, weekends and holidays.
• Must be able to pass a basic security clearance.