Custodial Supervisor

West Edmonton Mall Property Inc. (West Edmonton Mall and Fantasyland Hotel); Edmonton; On-site; CAD 24,000 - 34,000; Full time

Job summary

West Edmonton Mall Parks & Attractions is seeking a Custodial Supervisor to oversee daily operations, staff, and service standards for a large multi-attraction environment. The role partners with Head Custodians and leadership to coordinate staffing, resources, and operational needs across the Parks & Attractions division.

You will identify facility concerns, coordinate follow-up, and help ensure smooth daily operations through strong communication, organization, and professionalism.

Qualifications

• 3+ years of supervisory experience in custodial or cleaning management.
• Strong problem-solving, communication, and crisis management skills.
• Excellent interpersonal and customer service skills, with a keen eye for detail.

Responsibilities

• Supervise, coordinate, and direct the activities of custodial staff, including Head Custodians and Custodians, ensuring daily duties are completed to departmental standards across Parks & Attractions.
• Oversee daily cleaning routines, staff assignments, and completion of duties, conducting regular inspections to ensure cleanliness, sanitation, and facility presentation meet expectations.
• Provide leadership, coaching, training, and ongoing support to custodial staff, promoting accountability, teamwork, and consistent performance.
• Participate in employee onboarding, performance evaluations, attendance management, and disciplinary processes as required.
• Complete daily administrative duties, including scheduling, scanning, ordering supplies, recordkeeping, email correspondence, and other computer-based tasks.
• Manage the department’s Facilities Management Software, ensuring work orders, inspections, and deficiencies are accurately documented, tracked, and followed up on.
• Monitor facility conditions beyond cleanliness, identifying maintenance concerns, safety hazards, and operational deficiencies and communicating them to the appropriate department.
• Maintain inventory, manage resources cost-effectively, and ensure compliance with West Edmonton Mall Occupational Health and Safety policies and procedures.
• Work collaboratively and professionally with other departmental leadership teams, including World Waterpark, and Galaxyland, to communicate concerns, coordinate activities, and support overall facility operations.
• Maintain prompt and clear communication with staff, management, and other departments, providing updates and ensuring appropriate follow-up.
• Identify opportunities to improve departmental processes, operational efficiency, and service standards.
• Exercise sound judgment, manage competing priorities, and carry a company-issued cell phone as required for operational needs.

Skills

Supervisory experience

Problem-solving

Communication

Crisis management

Interpersonal skills

Customer service

Attention to detail

Tools

Facilities Management Software

Job description

The Custodial Supervisor oversees the daily operations, staff, and service standards of the Parks Custodial Department at West Edmonton Mall Parks & Attractions, helping maintain a clean, safe, and well-presented environment across a large, multi-attraction operation.

Working closely with Head Custodians, Custodians, and other departmental leadership teams, this role coordinates staffing, maintains operational standards, manages resources, and supports the overall needs of the business. The position combines staff leadership, administrative responsibilities, operational oversight, and cross-department collaboration. Beyond cleanliness, the successful candidate will identify facility concerns, coordinate follow-up, and help ensure daily operations run smoothly through strong communication, professionalism, and organization.

Primary Responsibilities

• Supervise, coordinate, and direct the activities of custodial staff, including Head Custodians and Custodians, ensuring daily duties are completed to departmental standards across Parks & Attractions.
• Oversee daily cleaning routines, staff assignments, and completion of duties, conducting regular inspections to ensure cleanliness, sanitation, and facility presentation meet expectations.
• Provide leadership, coaching, training, and ongoing support to custodial staff, promoting accountability, teamwork, and consistent performance.
• Participate in employee onboarding, performance evaluations, attendance management, and disciplinary processes as required.
• Complete daily administrative duties, including scheduling, scanning, ordering supplies, recordkeeping, email correspondence, and other computer-based tasks.
• Manage the department’s Facilities Management Software, ensuring work orders, inspections, and deficiencies are accurately documented, tracked, and followed up on.
• Monitor facility conditions beyond cleanliness, identifying maintenance concerns, safety hazards, and operational deficiencies and communicating them to the appropriate department.
• Maintain inventory, manage resources cost-effectively, and ensure compliance with West Edmonton Mall Occupational Health and Safety policies and procedures.
• Work collaboratively and professionally with other departmental leadership teams, including World Waterpark, and Galaxyland, to communicate concerns, coordinate activities, and support overall facility operations.
• Maintain prompt and clear communication with staff, management, and other departments, providing updates and ensuring appropriate follow-up.
• Identify opportunities to improve departmental processes, operational efficiency, and service standards.
• Exercise sound judgment, manage competing priorities, and carry a company-issued cell phone as required for operational needs.

Desired Qualifications

• Minimum of 3 years of supervisory experience in custodial or cleaning management, ideally in large-scale facilities.
• Strong problem-solving, communication, and crisis management skills.
• Excellent interpersonal and customer service skills, with a keen eye for detail.

Terms Of Employment

• This is a full-time or part-time hourly position that requires flexible availability, including days, evenings and weekends.
• This position has a starting wage of $21.00/hour.
• This position requires the candidate to pass a basic security clearance.