Warranty Team Lead

Brandt Group of Companies; Regina; On-site; CAD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a Warranty Team Lead to optimize warranty claim processes in Regina. This leadership role involves overseeing a team, enhancing Dealer support, and driving operational excellence. The ideal candidate will have strong analytical and problem-solving skills, along with experience in warranty administration or customer support. Join a dynamic environment where your contributions will lead to continuous improvements and greater efficiency in warranty operations. If you are passionate about process optimization and team development, this is the perfect opportunity for you.

Qualifications

• Experience in warranty administration, quality assurance, or dealer support.
• Ability to lead a team in a customer support or warranty environment.

Responsibilities

• Lead and develop a team handling warranty claims across various products.
• Implement process improvements to enhance efficiency and Dealer satisfaction.
• Collaborate with cross-functional teams to resolve product concerns.

Skills

Analytical Skills

Verbal Communication

Written Communication

Problem-Solving

Education

Bachelor's degree in Engineering

Bachelor's degree in Business Administration

Bachelor's degree in Agricultural Sciences

Job description

Brandt is currently seeking a Warranty Team Lead in our Regina, SK, location. The Warranty Lead is responsible for overseeing and optimizing the end-to-end warranty claim process, ensuring timely, accurate, and consistent handling of claims. This leadership role focuses on driving operational excellence, enhancing Dealer support, and implementing continuous improvements in warranty operations. The Warranty Lead directs projects and collaborates cross-functionally to streamline processes and systems.

Duties and Responsibilities:

• Lead, coach, and develop a team responsible for adjudicating warranty claims across Brandt Industries' full product portfolio, including agricultural equipment, trailers, construction equipment, and rail products.
• Maintain up-to-date process documentation, including SOPs, guidelines, and reference materials, to ensure consistent and standardized claim submission and processing.
• Continuously assess warranty processes and policies, identifying bottlenecks and recommending enhancements to improve efficiency and Dealer satisfaction.
• Implement process improvements, automation initiatives, and system changes to optimize claim processing and reduce manual workload.
• Collaborate with Engineering, Quality Assurance, Finance, Dealer Development, Customer Support, and Product Support leadership to resolve product concerns, improve warranty processes, and drive continuous improvement initiatives.
• Develop and maintain reporting and dashboards to track key performance indicators, such as claim cycle time, reimbursement rates, claim quality, recovery rates, and supplier recoveries.
• Review appeals and manage escalated, exceptional, or high-dollar claims, providing clear decisions in accordance with policies and service agreements.
• Manage the Special Allowance approval process, including reviewing, adjudicating, and reporting on goodwill or exception-based claims outside of standard warranty coverage.
• Support Dealers by interpreting warranty policies, providing training, and communicating best practices to improve claim accuracy and consistency.
• Foster a collaborative and supportive team culture, balancing workload and encouraging professional development.
• Participate in claim adjudication activities during peak periods or when necessary to support team operations.
• Perform additional duties as assigned.

Required Skills:

• Strong analytical skills, with the ability to make practical, fact-based decisions
• Effective verbal and written communication skills
• High-level problem-solving skills, with the ability to assess complex situations and implement solutions.

Required Experience:

• Bachelor’s degree in Engineering (reporting to a P.Eng), Business Administration, or Agricultural Sciences.
• Relevant experience in one or more of the following areas: warranty administration, quality assurance, call center operations, manufacturing, or dealer support.
• Experience with agricultural equipment, heavy construction equipment, trailers, or rail/ municipal trucks.
• Prior experience leading a team or supervising staff in a customer support or warranty environment is considered an asset.

To learn more and apply for this position please visit www.brandtjobs.com and enter the tracking code 10545-046 into the search field.

We would like to thank all candidates in advance for their interest in this position, however only those being considered will be contacted.