Voice and Video Engineer - UCCX, CUCM, IVR , Cisco , BVOIP , Calabrio Contact Center, CCNA

Indotronix UK; Calgary; Hybrid; CAD 110,000 - 150,000; Full time

Job summary

Indotronix UK is seeking a Voice and Video Engineer in Calgary for a 1-year contract with extension potential. The role focuses on UCCX, CUCM, IVR, Cisco, and related contact center technologies. Location is hybrid at the Calgary address and requires 10–15 years of experience.

The position demands strong Cisco expertise and scripting skills to support ongoing voice/video operations in a dynamic contact center environment.

Qualifications

• Advanced expertise in Cisco Unified Contact Center Express (UCCX) administration and scripting.
• Proven experience with Cisco Unified Communications Manager (CUCM) administration.
• Basic understanding of IVR software and automated messaging systems.

Responsibilities

• Administer and script UCCX to support contact center operations.
• Maintain and optimize CUCM configurations for reliable voice communications.

Skills

UCCX administration

CUCM administration

IVR knowledge

Tools

UCCX

CUCM

IVR systems

Job description

23156465 - Voice and Video Engineer - UCCX, CUCM, IVR , Cisco , BVOIP , Calabrio Contact Center, CCNA

10 - 15 Years

Role: Voice and Video Engineer - UCCX, CUCM, IVR , Cisco , BVOIP , Calabrio Contact Center, CCNA

Location: 707 5 St SW, Calgary AB T2P 0J1

Hybrid

Duration : 1yr contract Extension more 1yr

Required Technical Skills:

• Advanced expertise in Cisco Unified Contact Center Express (UCCX) administration and scripting
• Proven experience with Cisco Unified Communications Manager (CUCM) administration
• Basic understanding of IVR software and automated messaging systems