IVR Developer

Apptoza Inc.; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

Apptoza Inc. is seeking an experienced developer in Toronto, Ontario, specializing in DTMF IVR application development and Java backend integrations. The ideal candidate will have over 4 years of experience, particularly with Cisco products and REST APIs.

Strong knowledge of UCCE and integration with IVR applications is essential, and familiarity with Customer Self-Service Solutions will be an asset. This position aims to enhance customer communication efficiencies.

Qualifications

• 4+ years of experience in DTMF IVR application development.
• Experience with Java development and backend integrations.
• Knowledge of UCCE and ICM for CVP IVR Applications.

Skills

DTMF IVR application development

Java development

API Integration

Customer Self-Service Solutions

Tools

Cisco Call Studio

Apache Tomcat

MS SQL Server

Job description

• "4+ years of experience in DTMF IVR application development in CVP (Contact Center).Cisco Call Studio / Cisco CVP, VXML Server, CVP Custom Elements (Java), Call Studio GUI, Apache Tomcat.
• Java development with client backend integrations (HTTP REST APIs, oAuth2, XML Web Services, MS SQL Server).
• Experienced in CPV in Java, API Integration, Sharing data between IVR and agent Desktop, Customer Self-Service Solutions.
• Knowledge of UCCE / ICM (Integration of CVP IVR Applications with UCCE Routing Scripts, DNIS ,Queuing to Skill group, CTI Variables, Finesse Agent Desktop),Cyara."