Voice Engineer

Pacer Group; Calgary; Hybrid; CAD 69,000 - 76,000; Part time

Job summary

Pacer Group is seeking a contract specialist to support and manage Cisco Voice infrastructure within a hybrid environment. The role emphasizes Calabrio Contact Center solutions, mission-critical contact center operations, and high service reliability.

Candidates should have at least five years of hands-on experience, strong Cisco voice troubleshooting skills, and current CCNA Collaboration or higher certification to ensure production support and seamless call routing across enterprise systems.

Qualifications

• Minimum 5 years of hands-on experience supporting and managing Cisco Voice infrastructure in an enterprise environment.
• Proven experience implementing, administering, and supporting Calabrio Contact Center solutions.
• Strong experience supporting mission-critical contact center and call center operations with a focus on high availability and service reliability.
• Experience troubleshooting Cisco voice, telephony, contact center, and related infrastructure.
• Strong understanding of voice infrastructure, call routing, contact center integrations, and production support.
• Current Cisco certification (CCNA Collaboration or higher) is required.

Skills

Cisco voice infrastructure

Calabrio Contact Center

High availability

Troubleshooting Cisco voice

Voice infrastructure

Call routing

CCNA Collaboration

Job description

Work Arrangement: Hybrid (2-3 Days onsite)

Employment Type: Contract

Duration: 12 Months

Domain: Utility

Pay Rate: CAD 50-55/hr on Incorporated

SKILLS REQUIRED

• Minimum 5 years of hands-on experience supporting and managing Cisco Voice infrastructure in an enterprise environment.
• Proven experience implementing, administering, and supporting Calabrio Contact Center solutions.
• Strong experience supporting mission-critical contact center and call center operations with a focus on high availability and service reliability.
• Experience troubleshooting Cisco voice, telephony, contact center, and related infrastructure issues.
• Strong understanding of voice infrastructure, call routing, contact center integrations, and production support.
• Current Cisco certification (CCNA Collaboration or higher) is required.

EEOC Compliance

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

DISCLAIMER

AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.