Senior Voice & Video Engineer — Cisco & Calabrio Specialist

Pacer Group; Calgary; On-site; CAD 90,000 - 120,000; Full time

Job summary

Pacer Group in Calgary is seeking an experienced voice networking specialist to manage Cisco voice infrastructure and Calabrio Contact Center solutions. The role requires hands-on expertise and a track record of supporting mission-critical call center operations.

You should hold current Cisco certifications (CCNA Collaboration or higher) and be able to design, implement, and troubleshoot complex voice systems in a fast-paced environment.

Qualifications

• Minimum 5 years hands-on experience with Cisco voice infrastructure.
• Proven track record managing Calabrio Contact Center solutions.
• Experience supporting mission-critical call center operations.
• Current Cisco certifications (CCNA Collaboration or higher).

Skills

Cisco voice infrastructure

Mission-critical call center support

Education

Cisco certifications CCNA Collaboration or higher

Tools

Calabrio Contact Center

Job description

Pacer Group in Calgary is seeking an experienced voice networking specialist to manage Cisco voice infrastructure and Calabrio Contact Center solutions. The role requires hands-on expertise and a track record of supporting mission-critical call center operations.

You should hold current Cisco certifications (CCNA Collaboration or higher) and be able to design, implement, and troubleshoot complex voice systems in a fast-paced environment.