Voice and Video Engineer

Pacer Group; Calgary; On-site; CAD 90,000 - 120,000; Full time

Job summary

Pacer Group in Calgary is seeking an experienced voice networking specialist to manage Cisco voice infrastructure and Calabrio Contact Center solutions. The role requires hands-on expertise and a track record of supporting mission-critical call center operations.

You should hold current Cisco certifications (CCNA Collaboration or higher) and be able to design, implement, and troubleshoot complex voice systems in a fast-paced environment.

Qualifications

• Minimum 5 years hands-on experience with Cisco voice infrastructure.
• Proven track record managing Calabrio Contact Center solutions.
• Experience supporting mission-critical call center operations.
• Current Cisco certifications (CCNA Collaboration or higher).

Skills

Cisco voice infrastructure

Mission-critical call center support

Education

Cisco certifications CCNA Collaboration or higher

Tools

Calabrio Contact Center

Job description

Requirements

• Minimum 5 years of hands-on experience with Cisco voice infrastructure
• Proven track record managing Calabrio Contact Center solutions
• Experience supporting mission-critical call center operations
• Current Cisco certifications (CCNA Collaboration or higher)

EEOC Compliance:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.