Cisco Network Analyst for VOIP

Collabera; Victoria; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

4 weeks vacation

Medical coverage

Extended medical

Fitness subsidy

Job summary

Collabera is seeking a Network Analyst to support Cisco VOIP, network design, and tier 2 operations across multiple data centers in Canada and the US. The role involves coordinating with architects, Tier 1, and external providers to ensure reliable network performance and voice services.

The ideal candidate will have a technical diploma or Cisco-related certifications, experience with VMware and SolarWinds, and a strong focus on network operations excellence.

Qualifications

• Technical diploma or certification in data communications, routing, and network administration.
• Cisco certifications would be an asset.

Responsibilities

• Provide mostly tier 2 network support and liaise between network architect, Tier 1 support, and external service providers.
• Focus on Cisco VOIP and Call Center systems within the network, contribute to overall network support.
• Work with multiple data centers across Canada and collaborate with US teams.

Skills

VOIP

Cisco Networking

Call Center Administration

Network Design

Education

Technical Diploma or Certification in data communications, routing, and network administration

Tools

VMware

SolarWinds NPM/Config Manager

Job description

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Job Description

has an immediate need for a Network Analyst who will be well versed in Cisco Routing, Physical Network Design (Layers 1, 2, 3), who can direct and evaluate service providers, who also who also has a working knowledge of CISCO Voice components coupled with system administration and virtual storage experience. The successful incumbent will help identify areas for improvement for network/operational excellence.

• The Network Analyst works closely with other Network Analysts and all data center professionals and will be providing mostly tier 2 level of support at the network operational level and will enact as a liaison between the network architect, Tier 1 Support and external service providers for the network and the CISCO Voice systems. The focus on this role will be the CISCO VOIP and Call Center, while also working with the team to provide overall network support
• Our client supports a complex network system with multiple data centers spread across Canada, and integrating with the US organization. Our client works with government network support teams as well as our hosting and network providers to support the networking requirements
• The successful candidate will be a methodical problem solver and will analyze and resolve business challenges within budget, and is comfortable with peer and supervisory feedback. You must possess a desire to learn and adopt new processes for continual improvement and to keep abreast of new technologies

Requirements

Education:

• Preference for a Technical Diploma or Technical Certification from an accredited technical college or university, with major coursework in data communications, routing, and network administration.
• CISCO certifications would be an asset.

Desired Skills:

• Cisco Adaptive Security Appliance Administration
• CISCO Voice and Call Center Administration

Nice to Have Skills:

• VM Ware
• Solar Winds Network Performance Monitor/Configuration Manager

Along with a competitive annual compensation offered, additional benefits could include:

• 100% employer paid Provincial Medical Services coverage
• Comprehensive extended medical package
• 4 weeks annual vacation
• Fitness package subsidy

Qualifications

Experience in VOIP, Network layer and Design, CISCO UCM, Experience in a BPO/call center setting is a plus

Additional Information