Visual Assistant Manager

Outlet Fashion; Moose Factory; On-site; CAD 42,000 - 66,000; Full time

Job summary

J.Crew Factory in Moose Factory, Ontario is seeking a Visual Assistant Manager to join the leadership team and drive profitability through genuine connections with customers, brand loyalty, and community engagement. You will coach the sales team to maximize performance and collaborate with other leaders to adapt strategies for business success and smooth operations.

You will help recruit, train, and develop associates, oversee operations and systems, and ensure best-in-class service.

Qualifications

• Leadership and coaching experience.
• Strong focus on customer service and brand loyalty.
• Ability to collaborate with leadership and store team.

Responsibilities

• Support Store Director & Associate Store Manager to drive business results and profitability.
• Own division of responsibility (Visual Merchandising, Operations, HR, Service & Selling).
• Manage store operations, systems and technology with accountability.
• Assist with recruiting, training and development when needed.
• Foster a collaborative environment for all associates.
• Ensure the team exceeds goals and delivers best-in-class service.
• Lead product knowledge sessions to enhance customer connections.
• Engage community and build loyalty through events.
• Step into various sales-floor roles as needed.

Skills

Leadership

Coaching

Customer service

Team collaboration

Brand loyalty

Job description

Visual Assistant Manager

Posted June 24, 2026 | J.Crew Factory | Full-time

Job Description

As an Assistant Manager, you’re a part of the leadership team. You help drive profitability through genuine customer connections, brand loyalty, and strong community engagement. You’ll provide immediate feedback and coaching to the sales team to maximize performance. You will also collaborate with the rest of the leadership team to adapt strategies for business success and ensure smooth operational support as needed.

What You’ll Do

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.).
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.