Visual Merchandising Assiciate

Crate & Barrel; Toronto; On-site; CAD 32,000 - 52,000; Full time

Job summary

Crate & Barrel in Toronto is seeking a Visual Merchandising Associate to support our visual standards on the sales floor and maintain an efficient stockroom. Reporting to the Assistant Store Leader, Visual, you will help create displays that reflect our four standards—abundance, clarity, repetition and storytelling—and assist with inventory management and pickup orders as needed.

You will work with the store team to deliver friendly service, uphold policies, and ensure safety while learning the

Qualifications

• Retail experience preferred, specifically visual merchandising.
• Customer service experience preferred.
• Good reading and written language skills (English).
• Ability to work in a flexible environment and adapt to business changes.
• Familiarity with office equipment and basic tech (POS, printers, scanners).

Responsibilities

• Execute and maintain the visual merchandising standards on the sales floor.
• Ensure product and displays are stocked and available for customers.
• Participate in seasonal floor sets and promotional work.
• Provide excellent service and uphold store standards in safety and policy.
• Assist with curbside pickup, ship from store, and online pickup in store processes.
• Maintain organized stockroom and perform inventory duties.

Skills

Positive attitude

Interpersonal skills

Customer service

Communication skills

English proficiency

Teamwork

Data entry

Tools

AS400

POS system

Job description

As a C&B Visual Merchandising Associate, you will play a vital role in supporting visual standards of the salesfloor and maintaining an efficient stockroom. Reporting to the Assistant Store Leader, Visual, you’ll ensure well-presented store displays that support our 4 visual merchandising standards of: abundance, clarity, repetition and story telling. Additionally, you will guarantee accurate inventory management and when required, timely customer order fulfillment. You will collaborate with the store team to uphold company policies, foster an inclusive environment, and maintain safety, while learning and utilizing all relevant systems to support operational routines, pricing, and promotions. A positive attitude, enthusiasm, and strong multitasking skills are essential for success in this fast-paced role.

A day in the life as an Visual Merchandising Associate...

• Execute and maintain the visual merchandising standards of the sales floor to engage customers and associates with the product
• Assist with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase
• Participate in seasonal floorset executions, window displays, promotional work, price changes during shifts that extend beyond the hours the store is open for business.
• Possess and demonstrate excellent service and company standards in selling, customer service, visual merchandising and teamwork
• Process all incoming and outgoing packages, including customer curbside pick-up orders, ship from store, buy online pickup in store, in a timely manner
• Assist in preparing the stockroom for inventory and perform assigned inventory duties
• Perform prompt and accurate stock checks, while maintaining an organized and efficient stockroom
• Greet and receive customers in a welcoming manner, respond to customer questions, process payments, and involve higher level management, as appropriate
• Engage in, maintain and support store safety standards and training
• Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Manual
• Lead by example and support store management in holding self and others accountable for store profitability and operational excellence
• Drive sales through engagement of customers, suggestive selling, sharing and demonstrating product knowledge and product expertise, as needed
• Communicate and have awareness of applicable promotions, offers, loyalty programs, and other initiatives to customers, as needed
• Promote the brand by engaging customers in creative activities and demonstrations, as needed

What You’ll Bring To The Table...

• A positive, creative and adaptable spirit that supports collaborating across teams to ensure visual merchandising drives both customer experience and sales
• Excellent interpersonal skills and ability to build rapport with customers and other associates
• General knowledge of office equipment, including computer and printer, Point of Sale (POS) system, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, electronic two-way radio with earpiece
• Good reading and written language skills (English), strong communication skills, basic arithmetic, interpersonal skills, telephone presence, data entry skills
• Ability to work in a flexible environment, shift quickly as our business evolves, and focus on continuous learning
• Engage in, maintain and support store safety standards and training
• Demonstrate creative problem solving to maintain a solutions-oriented and teamwork focus

We’d love to hear from you if you have…

• Retail experience preferred, specifically visual merchandising
• Customer service experience preferred