Customer Experience Manager

Melanie Lyne; Laval (administrative region); Hybrid; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Employee discount in store

Dynamic and passionate team

Career development and advancement

Job summary

Melanie Lyne in Laval, QC is seeking a Store Assistant Manager who combines a passion for fashion with outstanding customer service. This role recruits and leads a winning team to deliver a memorable shopping experience for every customer.

You will coach staff on service excellence, product knowledge and current trends while supporting daily operations, merchandising and store maintenance to achieve sales goals.

Qualifications

• Minimum of 3 years of experience in a store management, sales and customer service role.
• Demonstrates passion for fashion and customer service.
• Shows initiative on an ongoing basis.
• Strong team-building skills.

Responsibilities

• Act as a stylist to build a personalized wardrobe for customers.
• Develop and coach a team on exemplary customer service and product knowledge.
• Monitor sales targets and take actions to influence results.
• Support Store Manager in team management and merchandising to reach sales goals.
• Support daily operations including receiving merchandise, pricing, shipping orders/transfers, and store cleanliness.

Skills

Team leadership

Customer service

Fashion sense

Initiative

Job description

How will you support the team?

As part of Management, the Store Assistant Manager possesses a passion for fashion and customer service. They recruit and lead a winning team that provides a unique and memorable shopping experience to every customer. They foster a vibrant, fun, energetic and enjoyable store environment.

• Act as a stylist to build a personalized wardrobe to the customer.
• Develop and coach a team on exemplary customer service, the promotion of different programs, product knowledge and current trends.
• Monitor sales targets frequently and take the required actions to influence results.
• Support the Store Manager in team management and merchandising to achieve sales goals.
• Support daily operations such as receiving merchandise, changing prices, shipping orders/transfers and keeping the store clean.

The people who thrive with us have:

• Contagious passion for fashion and customer service
• A minimum of 3 years of experience in a store management, sales and customer service position
• Demonstrate initiative on an on-going basis.
• Strong team building skills

Benefits:

• Employee discount in store
• Dynamic and passionate team
• Career development and advancement program
• Supportive management team and good work/life balance