VISITOR SERVICES ASSISTANT (BAND LEVEL 3)

Memorial University, Newfoundland and Labrador; San Juan de Terranova; On-site; CAD 3,561,000 - 4,177,000; Part time

Job summary

Memorial University Botanical Garden is seeking a Visitor Services Assistant to oversee daily operations and administration of Visitor Services and to support the gift shop. The role requires greeting visitors, handling inquiries, processing admissions and sales, and supervising student staff and volunteers.

Weekend and occasional evening work are required. Ideal candidates have 1–3 years of clerical experience with strong customer service, proficient computer skills, and the ability to work

Qualifications

• Experience (1-3 years) in general clerical or office work with a customer service focus, including supervisory experience.
• Graduation from high school, supplemented by office, business administration, or related courses, is required.
• An equivalent combination of experience and training may be considered.

Responsibilities

• Greet and orient visitors upon arrival; answer inquiries in person, by phone, and by email.
• Process admissions, memberships, registrations, and gift shop sales; handle cash, debit, and credit card transactions.
• Complete daily cash-outs; assist with promotions, registrations, and public programs.
• Maintain office inventory; staff receptions and special events; supervise visitor services student staff and volunteers.

Skills

Customer service

Supervisory

Time management

Organizational skills

Education

High school diploma

Office courses

Tools

Microsoft Office

Job description

August 26, 2026

VISITOR SERVICES ASSISTANT (BAND LEVEL 3)

(SENIOR CLERK)

MUN Botanical Garden

(Contractual Position to December 24, 2026)

(Part-Time/Call-In)

This competition may be used to fill identical positions in this unit within three (3) months of the closing date

All qualified employees are welcome to apply, however preference is given to CUPE members

The University will consider applications from qualified permanent staff who may be interested in a temporary assignment, subject to departmental approval

Memorial University Botanical Garden is looking for a dynamic team player to oversee the daily operations and administration of Visitor Services, as well as providing support functions to the gift shop.

DUTIES

The Visitor Services Assistant will be responsible for greeting and orienting all visitors upon arrival; answering inquiries in person, by telephone, and/or email; handling customer feedback; processing admissions, memberships, registrations, and gift shop sales through cash, debit, and credit card transactions; completing daily cash-outs; assisting with the promotion, registration, and implementation of public programs; maintaining office inventory necessary to support the visitor services functions; staffing receptions and special events; assisting with inventory control for the gift shop; supervising visitor services student staff and volunteers; and performing other related duties as assigned. This position requires weekend and occasional evening work.

Qualifications

Experience (1-3 years) in general clerical or office work with a customer service focus, including supervisory experience; graduation from high school, supplemented by office, business administration, or related courses, is required; or an equivalent combination of experience and training may be considered. Applicants must be able to work independently with minimal supervision; maintain a clean and tidy work area; demonstrate excellent customer service, communication, time management, organizational, and interpersonal skills; and be comfortable using a computer and the Microsoft Office Suite. Experience working in a retail environment is an asset.

Salary

$25.85 - $30.32 per hour (CUPE Local 1615)

Closing Date

September 10, 2026 by 5:00 p.m. NST

All qualified candidates are encouraged to apply; however, preference will be given to applicants who are legally entitled to work in Canada.

Memorial University is committed to employment equity and diversity and encourages applications from all qualified candidates, including women; 2SLGBTQIA+ people; persons whose gender identity or gender expression is nonbinary or otherwise not cisgender; Indigenous peoples; racialized people; Black persons; and persons with disabilities. Memorial is committed to providing an inclusive learning and work environment.

If there is anything we can do to ensure your full participation during the application process, please contact [e-mail] directly and we will work with you to make appropriate arrangements.

The personal information requested in your application is collected under the authority of the Memorial University Act (RSNL 1990 c M-7) for the purpose of identifying and recruiting candidates; assessing applicant qualifications; and maintaining records pertaining to the administration of employment with Memorial University of Newfoundland.

If you are a successful candidate, this information will form part of your permanent employment record and will be used for other activities related to the employment process. This information may be disclosed to government departments and agencies as legally required; and to third party service providers, as necessary to administer programs and activities.

If you have any questions about the collection, use and disclosure of the information on this form, please contact MyHR, Department of Human Resources, at [e-mail].

Please be advised that we are unable to provide updates on current competitions.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.