Store Manager: Elevate Customer Experience in Vision Care

LensCrafters; Ottawa; On-site; CAD 64,000 - 110,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid time off

Employee discounts

Job summary

LensCrafters in Ottawa is seeking a Store Manager to lead the team, align with the LensCrafters Brand Story, and deliver a flawless customer experience. You will drive KPIs, coach staff, and partner with the Doctor of Optometry to enhance patient care.

The role requires proven retail leadership, strong communication, and the ability to manage store operations, inventory, and safety with a focus on service excellence.

Qualifications

• 4+ years management/supervisory experience
• Strong communication and coaching skills
• Knowledge of current optical theory and merchandise
• Strong basic math skills
• Sales skills
• Familiarity with cash register, computers and calculators
• Team building and management skills

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service
• Provide training and coaching to the team leveraging Company provided programs
• Analyzes reporting to create and implement action plans to improve store KPIs, including: NPS - Net Promoter Score; % Sales to Plan; Customer Count; Complete Pair; Labor; Training Saturation; Exam Growth; and others
• Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs
• Takes pride in the store and guides team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience
• Ensures all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environment

Education

College degree or equivalent

State licensure / ABO Certification (if applicable)

Job description

LensCrafters in Ottawa is seeking a Store Manager to lead the team, align with the LensCrafters Brand Story, and deliver a flawless customer experience. You will drive KPIs, coach staff, and partner with the Doctor of Optometry to enhance patient care.

The role requires proven retail leadership, strong communication, and the ability to manage store operations, inventory, and safety with a focus on service excellence.