VIP Experience Host: Premium Hospitality

Maple Leaf Sports & Entertainment; Toronto; On-site; CAD 28,000 - 34,000; Full time

Job summary

Maple Leaf Sports & Entertainment (MLSE) is seeking a Host, VIP Experiences to deliver exceptional hospitality for our valued guests across venues and events. You will support Executive Office, Global Partnerships and Premium programs, and manage personalized concierge services for executives, partners, and talent.

Ideal candidates have 1–3 years in hospitality or premium guest services, excellent communication, and the ability to work evenings, weekends, and events.

Qualifications

• 1–3 years of experience in hospitality, concierge services, premium guest services or related customer experience roles.
• Experience supporting C‑suite executives, senior leaders, corporate partners, or high‑profile guests is an asset.
• Ability to anticipate guest needs and make decisions in fast-paced environments.

Responsibilities

• Serve as primary contact for allocated VIP guests before, during, and after events.
• Support hospitality experiences for Executive Office, Global Partnerships, Premium and VIP programs.
• Coordinate logistics for executives, athletes, celebrities, and other distinguished guests.
• Execute event-day operations including guest registration, VIP arrivals, and hospitality activations.
• Build strong cross‑team relationships to elevate guest experiences.

Skills

Hospitality

VIP hosting

Relationship building

Event operations

CRM proficiency

Tools

Salesforce

SevenRooms

CRM systems

Job description

Maple Leaf Sports & Entertainment (MLSE) is seeking a Host, VIP Experiences to deliver exceptional hospitality for our valued guests across venues and events. You will support Executive Office, Global Partnerships and Premium programs, and manage personalized concierge services for executives, partners, and talent.

Ideal candidates have 1–3 years in hospitality or premium guest services, excellent communication, and the ability to work evenings, weekends, and events.