Platinum Club Guest Experience Host

Maple Leaf Sports & Entertainment Partnership; Toronto; On-site; CAD 21,000 - 29,000; Full time

Job summary

Maple Leaf Sports & Entertainment Partnership (MLSE) invites applications for the Host role within the Platinum Club. You will welcome guests, manage reservations for a high-volume venue, seat guests, and ensure a smooth dining flow to deliver an outstanding guest experience.

This role supports service teams, adheres to health and safety guidelines, and requires flexibility to work days, evenings, weekends and holidays.

Qualifications

• Smart Serve Certification is required.
• Previous experience in a high-volume restaurant or club environment is preferred.
• Ability to work flexible hours, including days, afternoons, evenings, weekends, and holidays.
• Proficiency with reservation systems like SevenRooms or similar platforms is an asset.
• Strong interpersonal and communication skills, with the ability to handle multiple tasks simultaneously.

Responsibilities

• Warmly greet and welcome guests upon arrival, creating a professional and friendly first impression.
• Ensure menus, wine lists, and other guest materials are clean, tidy, and ready for service before each shift.
• Manage and take accurate in-person reservations through Sevenrooms, our reservation system.
• Work collaboratively with the Manager to prepare and organize seating plans based on guest preferences and availability.
• Seat guests efficiently and according to the seating plan, maximizing the dining room’s capacity while balancing service flow.
• Communicate special requests, dietary preferences, or specific seating needs to ensure seamless coordination and guest satisfaction.
• Oversee guest waitlists, providing accurate wait time estimates and keeping guests informed.
• Assist with table resetting, preparation, and other duties as required to support service continuity during peak times.
• Provide support to Bussers, Servers, Bartenders, and Managers as needed to ensure smooth operations.
• Handle guest feedback or concerns courteously and escalate issues to the Manager when necessary.
• Follow service standards and policies, always ensuring a high-quality guest experience.
• Adhere to Health & Safety guidelines, including the Occupational Health & Safety Act, to maintain a safe and clean working environment.

Skills

Customer service

Teamwork

Professionalism

Communication skills

Tools

SevenRooms

Job description

Maple Leaf Sports & Entertainment Partnership (MLSE) invites applications for the Host role within the Platinum Club. You will welcome guests, manage reservations for a high-volume venue, seat guests, and ensure a smooth dining flow to deliver an outstanding guest experience.

This role supports service teams, adheres to health and safety guidelines, and requires flexibility to work days, evenings, weekends and holidays.