Host, Platinum Club

Maple Leaf Sports & Entertainment Ltd.; Toronto; On-site; CAD 23,000 - 28,000; Full time

Job summary

Maple Leaf Sports & Entertainment Ltd. at MLSE Food & Beverage Team at Platinum Club seeks a welcoming Host to manage reservations, seating, and dining flow. You will ensure guests feel valued from arrival and support service teams to maintain a superior guest experience.

The role requires Smart Serve Certification and experience in a high-volume club or restaurant. Flexibility for days, evenings, weekends and holidays is essential, with proficiency in SevenRooms or similar systems expected.

Qualifications

• Smart Serve Certification is required.
• Previous experience in a high-volume restaurant or club environment is preferred.
• Ability to work flexible hours, including days, afternoons, evenings, weekends, and holidays.
• Proficiency with reservation systems like SevenRooms or similar platforms is an asset.

Responsibilities

• Warmly greet and welcome guests upon arrival, creating a professional and friendly first impression.
• Ensure menus, wine lists, and other guest materials are clean, tidy, and ready for service before each shift.
• Manage and take accurate in-person reservations through SevenRooms, our reservation system.
• Work collaboratively with the Manager to prepare and organize seating plans based on guest preferences and availability.
• Seat guests efficiently and according to the seating plan, maximizing the dining room’s capacity while balancing service flow.
• Communicate special requests, dietary preferences, or specific seating needs to ensure seamless coordination and guest satisfaction.
• Oversee guest waitlists, providing accurate wait time estimates and keeping guests informed.
• Assist with table resetting, preparation, and other duties as required to support service continuity during peak times.
• Provide support to Bussers, Servers, Bartenders, and Managers as needed to ensure smooth operations.
• Handle guest feedback or concerns courteously and escalate issues to the Manager when necessary.
• Follow service standards and policies, always ensuring a high-quality guest experience.
• Adhere to Health & Safety guidelines, including the Occupational Health & Safety Act, to maintain a safe and clean working environment.

Skills

Customer service

Communication

Tools

SevenRooms

Job description

Powered by Passion. United by Purpose. Build for Impact. At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities - united as one. We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose. From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League. We bring these teams – and world-class entertainment – to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club. Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we’ve invested more than $45 million into Ontario communities -- and we’re just getting started. This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves. So, if you're ready to play with purpose, grow with passion, and win as one, we’d love to have you on our team.

Job Description

As a key member of MLSE Food & Beverage Team at Platinum Club, the Host will play a vital role in ensuring our guests feel welcome and valued from the moment they arrive. This role involves managing reservations, seating guests, and maintaining the flow of the dining area to deliver an exceptional guest experience. The Host will also assist with operational tasks to support overall service excellence and smooth restaurant operations.

RESPONSIBILITIES

• Warmly greet and welcome guests upon arrival, creating a professional and friendly first impression.
• Ensure menus, wine lists, and other guest materials are clean, tidy, and ready for service before each shift.
• Manage and take accurate in-person reservations through Sevenrooms, our reservation system.
• Work collaboratively with the Manager to prepare and organize seating plans based on guest preferences and availability.
• Seat guests efficiently and according to the seating plan, maximizing the dining room’s capacity while balancing service flow.
• Communicate special requests, dietary preferences, or specific seating needs to ensure seamless coordination and guest satisfaction.
• Oversee guest waitlists, providing accurate wait time estimates and keeping guests informed.
• Assist with table resetting, preparation, and other duties as required to support service continuity during peak times.
• Provide support to Bussers, Servers, Bartenders, and Managers as needed to ensure smooth operations.
• Handle guest feedback or concerns courteously and escalate issues to the Manager when necessary.
• Follow service standards and policies, always ensuring a high-quality guest experience.
• Adhere to Health & Safety guidelines, including the Occupational Health & Safety Act, to maintain a safe and clean working environment.

QUALIFICATIONS

• Smart Serve Certification is required.
• Previous experience in a high-volume restaurant or club environment is preferred.
• Ability to work flexible hours, including days, afternoons, evenings, weekends, and holidays.
• Proficiency with reservation systems like SevenRooms or similar platforms is an asset.
• Strong interpersonal and communication skills, with the ability to handle multiple tasks simultaneously.
• Able to work well under pressure and maintain a positive attitude in a fast-paced environment.

Job Posting Compensation Range/Rate: $17.60 / hour

At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [e-mail]. Resumes sent to this email address will not be considered. This email is only for accommodation requests.

Our Growth is Creating Great Opportunities! Our team is expanding, and we want to hire the most talented people we can.