VIP Concierge — Luxury Guest Services Pro

Rosewood Hotel Georgia; Vancouver; On-site; CAD 35,000 - 47,000; Full time

Job summary

Rosewood Hotel Georgia in Vancouver, BC, is seeking an experienced Concierge to assist guests with inquiries and arrange services from dining to transportation. You will anticipate needs, maintain professional appearance, and coordinate with departments to ensure exceptional service.

The role requires at least three years in a luxury hotel concierge, a high school diploma, and Les Clefs d’Or membership or pursuing it.

Qualifications

• Minimum three years’ experience as a Concierge or similar capacity in a luxury or ultra-luxury hotel.
• High school diploma.
• Les Clefs d’Or membership or actively working towards membership.

Responsibilities

• Maintain knowledge of departmental policies and standards and ensure superior service daily.
• Anticipate guests’ needs, respond promptly, and acknowledge all guests.
• Resolve guest complaints and maintain guest satisfaction, logging requests and coordinating with other departments.

Skills

Concierge experience

Customer service

Attention to detail

Communication skills

English proficiency

Education

High school diploma

Job description

Rosewood Hotel Georgia in Vancouver, BC, is seeking an experienced Concierge to assist guests with inquiries and arrange services from dining to transportation. You will anticipate needs, maintain professional appearance, and coordinate with departments to ensure exceptional service.

The role requires at least three years in a luxury hotel concierge, a high school diploma, and Les Clefs d’Or membership or pursuing it.