Luxury Concierge Supervisor – Gold Lounge

Accor; Vancouver; On-site; CAD 38,000 - 54,000; Full time

Benefits offered by this job

Dining discounts 50% at F&B

Be Our Guest program stay

Comprehensive benefits plan

Colleague travel discount program

Transit reimbursement

Job summary

Fairmont Waterfront in Vancouver seeks an attentive Front Desk Concierge to deliver professional service and guest experience. You will share local insights, manage reservations, and support the Fairmont Gold program with warmth and efficiency.

Ideal candidates bring Front Desk experience in luxury environments, knowledge of Property Management Systems, and relevant certifications. The role offers comprehensive benefits and substantial earning potential through hourly pay and perks.

Qualifications

• Previous Front Desk experience required, preferably in a 5-diamond hotel environment.
• Property Management System experience required.
• Microsoft Windows proficiency required.
• University/College degree in a related discipline is an asset.
• Serving it Right certification is required.
• Food Safe certification is required.
• Professional presentation is required.
• Outstanding guest services and communication skills are essential.

Responsibilities

• Consistently offer professional, friendly and engaging service.
• Provide concierge information about local attractions, restaurants, theatres and events.
• Develop and maintain strong guest relationships to ensure loyalty.
• Review Fairmont Gold reservations to meet requests.
• Assist guests in the Fairmont Gold Lounge with food and beverage service.
• Follow department policies, procedures and service standards.

Skills

Guest services

Communication skills

Interpersonal skills

Problem solving

Education

Related degree

Tools

Property Management System

Microsoft Windows

Job description

Fairmont Waterfront in Vancouver seeks an attentive Front Desk Concierge to deliver professional service and guest experience. You will share local insights, manage reservations, and support the Fairmont Gold program with warmth and efficiency.

Ideal candidates bring Front Desk experience in luxury environments, knowledge of Property Management Systems, and relevant certifications. The role offers comprehensive benefits and substantial earning potential through hourly pay and perks.