Host

Rosewood Hotel Georgia; Vancouver; On-site; CAD 30,761 - 41,011; Full time

Job summary

A luxury hotel in Vancouver invites applications for the position of Host. The role involves greeting and escorting guests to tables, managing reservations, and maintaining high service standards. The ideal candidate has at least 2 years of experience in a similar position, preferably in a luxury setting. This full-time position requires strong attention to detail, excellent customer service skills, and the ability to work cohesively with a team. Eligible candidates must be legally allowed to work in Canada.

Qualifications

• Minimum 2 years experience in a similar position, preferably with a luxury or ultra-luxury restaurant.
• Must be able to speak, read and write English; fluency in other languages is preferred.

Responsibilities

• Courteously greet and escort guests to tables and assist in seating.
• Maintain complete knowledge of and comply with all departmental policies and standards.
• Manage reservation book and ensure efficient seating of guests.
• Assist service and bar team with food and drink running.

Skills

Attention to detail

Speed and accuracy

Teamwork

Customer service

Education

High school diploma

Job description

Host

Job Title: Host

Division: Food and Beverage

Reports To: Manager- Outlet

Pay Range: CA$22.33/hr - CA$29.77/hr

About Rosewood Hotel Georgia

Rosewood Hotel Georgia combines the grandeur of the Roaring Twenties with contemporary design in the heart of Vancouver. First opened in 1927, the legendary award-winning hotel has been meticulously restored to its place as one of the most prominent hotels worldwide. Providing a flawless combination of legacy with luxury, Rosewood Hotel Georgia features 156 guestrooms and suites, award-winning dining, and Sense, a Rosewood Spa – the only 2 Key Michelin rated Hotel in Vancouver Canada, and the only city Hotel. For generations, guests have indulged in Hotel Georgia’s charming ambience, remarkable service and landmark location.

The Impact of This Role

Courteously greet and escort guests to tables and assist in seating, ensuring hotel's standards of service. Assist in preparing the restaurant for service and maintaining the cleanliness of the room at all times. Liaise with incoming inquiries and book reservations for large parities, VIP’s, and hotel guests. Manage reservation book and ensuring efficient seating of guests. Responsibilities are to assist bar team and service teams ensuring ultimate guests satisfaction.

Key Responsibilities

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Maintain complete knowledge of scheduled daily activities and in-house groups.
• Daily housecount.
• Hours of operation of each outlet, ambiance, menu selections and price range.
• Features and services provided by the hotel.
• Maintain complete knowledge of all menu items, specials, 86'd items, liquor brands, beers and non-alcoholic selections available in the restaurant.
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
• Maintain complete knowledge of table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code of the restaurant.
• Maintain complete knowledge of correct maintenance and use of equipment.
• Maintain complete knowledge and comply with all departmental policies and service procedures.
• Prepare reservations and floor plan for service.
• Assist service and bar team with the running of food and drinks and cleaning, clearing and resetting tables.
• Set up Host(ess) station with necessary supplies; maintain cleanliness at all times. Report shortages to Supervisor.
• Inspect condition and cleanliness of menus and wine lists; ensure designated amounts are available. Update menus and wine lists as changes occur.
• Inspect the restaurant environment and entrance area, ensuring that all standards are met; rectify any deficiencies; maintain cleanliness at all times.
• Answer outlet phone courteously and efficiently as specified in departmental standards.
• Maintain positive internal and external guest relations at all times.
• Takes pride in personal appearance and follows hotel grooming guidelines.
• Greet and acknowledge all arriving guests.
• Escort guests to tables and assist in seating at tables; present menus and extend congenialities in accordance to department guidelines.
• Communicate V.I.P. arrivals and special requests to designated personnel for follow up.
• Extend courteous departures as guests leave the outlet by holding open door.
• Ensure tables are cleaned and reset according to standards.
• Complete closing duties as assigned.
• Legibly document pertinent information in restaurant logbook.
• Be familiar with operation of P.O.S. system and manual system procedures.
• Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees.
• All other reasonable job duties as required.

Critical Skills & Qualifications

• Experience: Minimum 2 years experience in a similar position, preferably with a luxury or ultra-luxury restaurant.
• Education: High school diploma.
• General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
• Language: Required to speak, read and write English, with fluency in other languages preferred.
• Physical Requirements: Must be able to exert physical effort in transporting 20 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

*** Full Time status does not denote guaranteed hours. Assignment of hours is subject to business demands ***

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Hospitality