Reservations Manager

Rosewood Hotel Group; Vancouver; On-site; CAD 65,000 - 70,000; Full time

Job summary

Rosewood Hotel Georgia in Vancouver is looking for a Reservations Manager to lead all reservation operations for a luxury property and maximize revenue. You will guide the reservations team, manage inventory and rates across channels, and collaborate with Sales, Events, and CRO teams to uphold Forbes standards and exceptional guest service.

Requirements include 3–5 years in hotel reservations or front office, a degree in Hospitality, and fluency in English; other languages are a plus.

Qualifications

• Degree or diploma in Hospitality Management or related field preferred.
• 3-5 years in hotel reservations or front office, preferably luxury.
• Proven leadership experience managing reservation or front office teams.
• Strong knowledge of PMS and CRS systems (Opera, Opera Cloud, Synxis or similar).
• Knowledge of revenue management principles and luxury distribution channels.
• Experience working with international and high-net-worth clientele.
• Excellent verbal and written communication skills in English; additional languages an asset.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

Responsibilities

• Lead, train, and motivate the reservations team to deliver refined, personalized guest service aligned with luxury brand standards.
• Oversee daily reservation operations, ensuring accuracy, efficiency, and attention to detail across all systems.
• Manage room inventory, rates, and availability across all channels including direct, OTA, GDS, wholesale, and corporate accounts.
• Handle In-house reservations via calls, emails for high-profile, long-stay, and group reservations with discretion and precision.
• Assist Group Sales team with group rooming list updates.
• Assist in Commission processing for the hotel including FITs and Groups.
• Work with CRO team to drive and maintain Forbes standard for the hotel as per brand guidelines.
• Monitor booking pace, pickup trends, and market demand in the Vancouver luxury hospitality market.
• Ensure rate parity, inventory control, and adherence to brand and ownership standards.
• Resolve complex booking challenges and guest concerns with professionalism and empathy.
• Maintain detailed reports on reservation performance, conversion, and call quality.
• Collaborate with Sales and Events teams to support group blocks and special promotions.
• Ensure compliance with all hotel policies, brand standards, and local regulations.

Skills

Leadership experience

English proficiency

Customer service excellence

Flexible schedule

Education

Hospitality Management degree or diploma

Tools

PMS (Opera)

Opera Cloud

Synxis

Job description

ABOUT ROSEWOOD HOTEL GEORGIA

Rosewood Hotel Georgia combines the grandeur of the Roaring Twenties with contemporary design in the heart of Vancouver. First opened in 1927, the legendary award-winning hotel has been meticulously restored to its place as one of the most prominent hotels worldwide. Providing a flawless combination of legacy with luxury, Rosewood Hotel Georgia features 156 guestrooms and suites, award-winning dining, and Sense, a Rosewood Spa - the only 2 Key Michelin rated Hotel in Vancouver Canada, and the only city Hotel. For generations, guests have indulged in Hotel Georgia's charming ambience, remarkable service and landmark location.

THE IMPACT OF THIS ROLE

As a Reservations Manager, you will be responsible for leading all reservation operations for a luxury hotel, ensuring seamless booking experience and optimal revenue performance. This role champions exceptional service standards, manages reservation strategies across multiple distribution channels, and collaborates closely with Revenue Management, Sales, and Front Office teams to support the hotel’s commercial objectives.

KEY RESPONSIBILITIES

• Lead, train, and motivate the reservations team to deliver refined, personalized guest service aligned with luxury brand standards.
• Oversee daily reservation operations, ensuring accuracy, efficiency, and attention to detail across all systems.
• Manage room inventory, rates, and availability across all channels including direct, OTA, GDS, wholesale, and corporate accounts.
• Handle In-house reservations via calls, emails for high-profile, long-stay, and group reservations with discretion and precision.
• Assist Group Sales team with group rooming list updates.
• Assist in Commission processing for the hotel including FITs and Groups.
• Work with CRO team to drive and maintain Forbes standard for the hotel as per brand guidelines.
• Monitor booking pace, pickup trends, and market demand in the Vancouver luxury hospitality market.
• Ensure rate parity, inventory control, and adherence to brand and ownership standards.
• Resolve complex booking challenges and guest concerns with professionalism and empathy.
• Maintain detailed reports on reservation performance, conversion, and call quality.
• Collaborate with Sales and Events teams to support group blocks and special promotions.
• Ensure compliance with all hotel policies, brand standards, and local regulations.

CRITICAL SKILLS & QUALIFICATIONS

• Degree or diploma in Hospitality Management or related field preferred.
• Minimum 3-5 years of experience in hotel reservations or front office operations, preferably in a luxury or upscale hotel.
• Proven leadership experience managing reservation or front office teams.
• Strong knowledge of PMS and CRS systems (Opera, Opera Cloud, Synxis or similar).
• Solid understanding of revenue management principles and luxury distribution channels.
• Experience working with international and high-net-worth clientele.
• Excellent verbal and written communication skills in English; additional languages an asset.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

OTHERS

• While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

The salary range for this position is $65,000 to $70,000. This is the pay range for this position that the Hotel reasonably expects to pay.