Video Monitoring Operator - DND

Commissionaires Ottawa Group; Victoria; On-site; CAD 34,000 - 36,000; Full time

Benefits offered by this job

Free and paid training programs

Opportunities for advancement

Extended health, dental, and vision

Job summary

Commissionaires Victoria is seeking a proactive Live Video Monitoring Operator to support real-time video intelligence operations focused on crime prevention and incident response. The role involves monitoring feeds, applying scripted procedures, and coordinating with law enforcement when needed at CFB Esquimalt.

The position requires calm decision-making, strong communication, and the ability to manage multiple feeds across sites.

Qualifications

• Valid BC Security Worker License (Security Guard/Security Alarm Monitor) or willingness to obtain.
• Able to monitor multiple feeds simultaneously and maintain accuracy in reporting.
• Strong situational awareness and decision-making under time pressure.

Responsibilities

• Monitor live video feeds using surveillance platforms, analytics, and AI-assisted detection tools.
• Identify suspicious activity and execute established prevention and response procedures.
• Deliver verbal deterrence messaging through on-site audio systems when appropriate.
• Assess evolving situations and determine appropriate escalation steps.
• Communicate directly with law enforcement and emergency services when required.
• Maintain situational awareness across multiple sites and camera views simultaneously.
• Document incidents, observations, and actions accurately in reporting systems.
• Verify alerts generated by detection and analytics software.
• Remain professional and composed during high-pressure incidents.
• Follow data security, confidentiality, and operational integrity standards.
• Report system issues or process gaps impacting monitoring effectiveness.

Skills

Attention to detail

Multitasking

Decision making

Verbal communication

Written communication

Calm under pressure

Teamwork and independence

Technology literacy

Tools

Surveillance platforms

Analytics software

AI-assisted detection tools

Reporting systems

Job description

Join Commissionaires Victoria, the Islands and Yukon, Canada’s premier not-for-profit security provider. Over 90% of our revenue is reinvested into our team members, supporting competitive wages, benefits, and meaningful careers in public safety. With 22,000+ employees nationwide and more than 800 serving Vancouver Island and Yukon, we deliver customized security solutions to public and private sector clients, including uniformed guard services, mobile response, by-law enforcement, and identification services.

Position Summary

We are seeking a proactive and observant Live Video Monitoring Operator to support real-time video intelligence operations focused on crime prevention, threat deterrence, and incident response. This role blends technology-enabled monitoring, analytical thinking, and rapid decision-making in a control-room environment. You will identify emerging risks, intervene using on-site audio deterrence when appropriate, and coordinate response actions, including communication with law enforcement when required. Ideal for someone who stays calm under pressure, thinks critically, and takes decisive action in fast-paced situations.

Location: CFB Esquimalt

Shifts: Various days, evenings, and overnight shifts

Schedule: Various Shifts

Reports to: Site Supervisor

Starting Wage: $24.66/hr - $26.30/hr

Key Responsibilities:

• Monitor live video feeds using surveillance platforms, analytics, and AI-assisted detection tools
• Identify suspicious activity and execute established prevention and response procedures
• Deliver verbal deterrence messaging through on-site audio systems when appropriate
• Assess evolving situations and determine appropriate escalation steps
• Communicate directly with law enforcement and emergency services when required
• Maintain situational awareness across multiple sites and camera views simultaneously
• Document incidents, observations, and actions accurately in reporting systems
• Verify alerts generated by detection and analytics software
• Remain professional and composed during live or high-pressure incidents
• Follow all data security, confidentiality, and operational integrity standards
• Report system issues or process gaps impacting monitoring effectiveness

Required Skills & Qualifications:

• Valid BC Security Worker License (Security Guard/Security Alarm Monitor), or willingness to obtain
• Strong attention to detail and ability to monitor multiple feeds simultaneously
• Sound decision-making skills and ability to apply procedures consistently
• Clear, confident verbal communication skills
• Ability to remain calm and effective during time-sensitive situations
• Comfortable working with technology-driven monitoring systems
• Strong written communication for accurate incident reporting
• Ability to follow structured procedures while adapting to dynamic environments
• Professionalism, discretion, and reliability
• Ability to work independently and collaboratively within a team

BENEFITS AND PERKS:

• Free and paid training programs
• Opportunities for advancement
• Exclusive partnership rates with BMO, Bell, and Hero Travel program
• Recognition and reward programs
• Extended health, dental, and vision coverage
• Free uniform and dry-cleaning reimbursement
• Safety boot reimbursement and PPE provided (as applicable)
• RRSP contributions
• Referral bonuses
• And more!