Veterinary Reception Team Lead — Onboarding & Ops

AVC Clinics (British Columbia) Ltd.; Vancouver; On-site; CAD 26,000 - 34,000; Full time

Benefits offered by this job

RRSP match

Medical benefits

Uniform allowance

Career development

Job summary

VCA Canada is seeking an Reception Team Coordinator in Vancouver, BC to lead and support a CSR/Liaison team with professional, kind guidance. You will oversee onboarding, training, and schedule management while aligning with Leadership to promote a positive hospital image.

The role emphasizes clear objectives, effective communication, and ongoing development of standards of care. Competitive wages and benefits are offered, with opportunities for growth within the team.

Qualifications

• Must be able to lead a CSR/Liaison team with clear direction.
• Strong communication and interpersonal skills are essential.
• Experience in onboarding and staff training is required.

Responsibilities

• Direct involvement in onboarding, orientation and training for new CSRs/Liaisons.
• Set training objectives and timelines for skill acquisition.
• Organize hospital-wide initiatives and support leadership reviews.
• Develop and implements VAERC Standards of Care/SOPs.
• Create an inspiring team environment with open communication.
• Provide feedback, recognition and performance support.
• Support recruitment sessions and coverage planning.
• Maintain safety compliance and schedule CSR meetings.
• Submit weekly progress updates to senior leadership.

Skills

Team leadership

Communication skills

Problem-solving

Training and onboarding

Tools

Microsoft Office Suite

Outlook

Workday

Moneris POS

Job description

VCA Canada is seeking an Reception Team Coordinator in Vancouver, BC to lead and support a CSR/Liaison team with professional, kind guidance. You will oversee onboarding, training, and schedule management while aligning with Leadership to promote a positive hospital image.

The role emphasizes clear objectives, effective communication, and ongoing development of standards of care. Competitive wages and benefits are offered, with opportunities for growth within the team.