Reception Team Coordinator, Vancouver Animal Emergency & Referral Centre

AVC Clinics (British Columbia) Ltd.; Vancouver; On-site; CAD 26,000 - 34,000; Full time

Benefits offered by this job

RRSP match

Medical benefits

Uniform allowance

Career development

Job summary

VCA Canada is seeking an Reception Team Coordinator in Vancouver, BC to lead and support a CSR/Liaison team with professional, kind guidance. You will oversee onboarding, training, and schedule management while aligning with Leadership to promote a positive hospital image.

The role emphasizes clear objectives, effective communication, and ongoing development of standards of care. Competitive wages and benefits are offered, with opportunities for growth within the team.

Qualifications

• Must be able to lead a CSR/Liaison team with clear direction.
• Strong communication and interpersonal skills are essential.
• Experience in onboarding and staff training is required.

Responsibilities

• Direct involvement in onboarding, orientation and training for new CSRs/Liaisons.
• Set training objectives and timelines for skill acquisition.
• Organize hospital-wide initiatives and support leadership reviews.
• Develop and implements VAERC Standards of Care/SOPs.
• Create an inspiring team environment with open communication.
• Provide feedback, recognition and performance support.
• Support recruitment sessions and coverage planning.
• Maintain safety compliance and schedule CSR meetings.
• Submit weekly progress updates to senior leadership.

Skills

Team leadership

Communication skills

Problem-solving

Training and onboarding

Tools

Microsoft Office Suite

Outlook

Workday

Moneris POS

Job description

Location: Vancouver, BC Compensation: $19.00 to $25.00 per hour, depending on experience The role of Reception Team Coordinator will support, lead and direct members of their team in a professional and kind manner while recognizing the responsibilities involved in responding to client and co-worker questions. The CSR Team Coordinator will also work closely with the hospital’s Leadership team to promote a positive hospital image and continuously work towards betterment of the whole hospital.

Duties and Responsibilities

• Direct involvement in onboarding, orientation and training for new CSRs/Liaisons.
• Provides clear training objectives and timelines for acquiring skills.
• Assistance with organization, leadership and roll-out of hospital-wide initiatives
• Participates in the development of VAERC Standards of Care/SOPs
• Participates in the development of VAERC Technical Training Manual
• Creates an inspiring team environment and modelling a culture of open communication
• Provides positive feedback and associate recognition frequently, in person or via Recognize App
• Assists with identifying performance improvement opportunities, and provide support/training/skill development
• When schedule permits, attends recruitment sessions at local educational institutions to discuss student opportunities at VAERC
• Assists with maintaining hospital safety standards and bringing concerns forward to the Health & Safety Committee
• Ensures quarterly/bi-annual, CSR team meetings are scheduled and carried out in a timely manner
• Submit a weekly in-person or written update to senior leadership to address progress or needs to the CSR team

Administrative duties

• Produces CSR/Liaison schedules with advance notice.
• Ensure schedule satisfies equal and fair rotations for all full-time staff members.
• Ensures there is adequate coverage for time off requests.
• Works closely with other hospital schedulers to ensure adequate coverage.
• With GM/AGM support, assist with candidate screening, interviewing via Workday job requisitions.
• Participates in hospital errands as needed
• Follows VCA Canada policies and procedures as set out in the VCA Employee Manuals.
• Maintaining of Daily Deposit tracking sheet, ensuring timely bank deposits and correcting register errors
• Other duties as assigned

Job Specifications

• Must possess CSR role status in good standing with VAERC
• Must be able to work in a team environment with minimal supervision. Excellent communication, inter-personal and problem-solving skills. Working knowledge of Microsoft Office suite, Outlook, Woofware, Instinct, Financial Day End procedures, Moneris POS machines and cash handling skills. Read/follow MSDS sheets and adhere to Health & Safety guidelines for hazardous materials and radiation safety Display tact, diplomacy and complete confidentiality with colleagues, clients and fellow leaders Be flexible in attitude and work habits

What We Can Offer You!

• RRSP Employer 5 % Match Program– saving for your future just got easier!
• VCA Canada RRSP Student Loan - Ask us more!
• A caring culture ofWellness and Appreciation!
• Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips!
• Competitive wages and health/dental benefits!
• Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)
• Annual uniform allowance
• Exceptional career development: there is room to grow here!
• Referral Bonus Rewards
• Opportunities to give back to your community through VCA initiatives
• Generous personal pet care discounts
• Extra perks like shopping discounts and cool wellness apps!

Our Story

VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy. In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry‑leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers. Most recently, we received 2026 Great Place to Work® Certification™ Canada.

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting‑edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board‑certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.