Veterinary Reception, Client Care, Cats Only Animal Hospital

AVC Clinics (British Columbia) Ltd.; Vancouver; On-site; CAD 26,000 - 32,000; Full time

Benefits offered by this job

RRSP match

Medical benefits

Annual uniform allowance

Career development

Job summary

Cats Only Animal Hospital in Vancouver, BC is hiring a Veterinary Reception, Client Care (full-time). The role focuses on delivering exceptional client service and ensuring pets and their owners feel welcomed and well cared for.

Compensation ranges from $19.00 to $23.00 per hour, based on experience. Responsibilities include greeting clients, supporting the veterinary team, scheduling appointments, handling billing, and maintaining a clean reception area.

Qualifications

• Customer service focus for front desk and client care.
• Ability to manage multiline phone system and book appointments.
• Experience with invoicing and billing processes is a plus.

Responsibilities

• Greet clients and their pets in a welcoming environment.
• Assist veterinary staff with tasks and treatments as needed.
• Answer phone system and manage appointments; follow up with clients.
• Respond to emails from clients and referring veterinarians.
• Handle admissions and discharges of patients; process payments.

Skills

Customer service

Phone handling

Appointment scheduling

Education

Job description

Veterinary Reception, Client Care

Location: Vancouver, BC

Compensation: $19.00 to $23.00 per hour, depending on experience

Cats Only Animal Hospital is currently recruiting for a customer service-focused Veterinary Reception, Client Care to join our team. This full-time opportunity includes a range of responsibilities which directly contribute to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for and appreciated!

• Create a warm and welcoming environment for our patients and pet parents
• Assisting veterinary staff with various tasks and treatments when required
• Ability to answer a multiline phone system and track and book appointments effectively
• Placing outbound calls to pet parents for follow-up and future appointment bookings
• Respond and manage email correspondence; clients, referring veterinarians & internal office messages
• Admitting and discharging pet patients
• Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments
• Scheduling appointments
• Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
• Strong organizational skills
• General housekeeping duties; cleanliness of reception area, pet holding areas and common areas
• Willingness to learn more regarding veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments

What VCA Canada Offers

• RRSP Employer 5 % Match Program - saving for your future just got easier!
• VCA Canada RRSP Student Loan - Ask us more!
• A caring culture of Wellness and Appreciation!
• Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips!
• Competitive wages and health/dental benefits!
• Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)
• Annual uniform allowance
• Exceptional career development: there is room to grow here!
• Referral Bonus Rewards Opportunities to give back to your community through VCA initiatives
• Generous personal pet care discounts
• Extra perks like shopping discounts and cool wellness apps!

Our Story

VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy. In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers.

A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care.

The future of veterinary medicine is in our hands.