Veterinary Reception, Client Care, Tri Lake Animal Hospital and Referral Centre

VCA Animal Hospitals; Lake Country; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a caring team dedicated to making a difference in the lives of pets and their families! This role as a Client Care Representative at an established veterinary hospital offers a dynamic work environment where you'll create a welcoming atmosphere and provide exceptional customer service. Your responsibilities will include managing appointments, handling invoicing, and assisting veterinary staff. With competitive wages, wellness programs, and opportunities for career growth, this position is perfect for someone passionate about animal care and client satisfaction. Embrace a culture of wellness and appreciation while making a positive impact in your community.

Benefits

Employer-matched RRSP plan

Wellness and sick days

Annual uniform allowance

Career growth opportunities

Referral bonus rewards

Generous pet care discounts

Access to wellness apps

Virtual healthcare options

Shopping discounts

Community involvement initiatives

Qualifications

• Experience in customer service roles is preferred.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Create a welcoming environment for clients and pets.
• Manage appointments and handle invoicing and payments.
• Assist veterinary staff and maintain cleanliness in the reception area.

Skills

Customer Service

Organizational Skills

Communication Skills

Education

High School Diploma

Job description

Veterinary Reception, Client Care

Lake Country, BC (north of Kelowna)

Tri Lake Animal Hospital and Referral Centre is currently welcoming a full-time, customer service-focused Client Care Representative to join our team. This role involves responsibilities that support the efficient daily operation of the hospital. Your primary goal is to ensure our clients and their pets feel welcomed, cared for, and appreciated. Additional responsibilities include:

• Create a warm and welcoming environment for patients and pet parents
• Answer multi-line phone systems and effectively manage appointments
• Make outbound calls to follow up with pet parents and schedule future appointments
• Respond to and manage email correspondence with clients, referring veterinarians, and internal messages
• Admit and discharge pet patients
• Handle invoicing, billing, creating estimates, explaining fees, obtaining confirmations, and processing payments
• Schedule appointments
• Provide excellent customer service, putting people at ease and creating a welcoming environment
• Maintain strong organizational skills
• Perform general housekeeping duties, including cleaning reception and pet holding areas, and removing animal waste
• Willingness to learn about veterinary services, medical office procedures, and assist veterinary staff as needed

Compensation: $18.00 to $21.00 per hour, depending on location and other factors.

What VCA Canada Offers

Join our team and make a difference in the lives of pets and their families! Our extensive network across Canada offers diverse experiences, community feel, and a caring culture. We provide:

• A culture of Wellness and Appreciation
• Competitive wages and benefits
• Employer-matched (5%) group RRSP plan
• Wellness, sick, and vacation days
• Annual uniform allowance
• Opportunities for career growth
• Referral bonus rewards
• Access to wellness apps and resources
• Virtual healthcare options
• Community involvement through VCA initiatives
• Generous pet care discounts
• Additional perks like shopping discounts and wellness apps

Contact: Wally Shishakly, Assistant General Manager, [e-mail]. For more information or to apply, click Apply Now!

Click “Apply Now”

VCA Canada is committed to diversity and inclusion. If assistance is needed, please let us know.

Current employees should apply via our internal career site through Workday.