Veterinary Reception, Client Care, Tri Lake Animal Hospital and Referral Centre

VCA Animal Hospitals; Kelowna; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Client Care Representative to join their team in a full-time role. This position focuses on delivering exceptional customer service to clients and their pets, ensuring they feel welcomed and appreciated. Responsibilities include managing appointments, invoicing, and maintaining a clean reception area. The company offers a supportive culture with opportunities for career development, competitive wages, and various wellness perks. If you are passionate about animal care and customer service, this role is a perfect fit for you.

Benefits

Competitive wages and benefits

Employer match (5%) group RRSP plan

Wellness days, sick days, and vacation time

Annual uniform allowance

Exceptional career development

Referral Bonus Rewards

E-tools for wellness

Virtual health care

Community involvement opportunities

Generous personal pet care discounts

Qualifications

• Strong customer service skills and organizational abilities are essential.
• Experience with invoicing and appointment scheduling is a plus.

Responsibilities

• Create a welcoming environment for clients and their pets.
• Manage phone calls, emails, and appointment bookings effectively.
• Assist with invoicing and ensure cleanliness of the reception area.

Skills

Customer Service Skills

Organizational Skills

Multi-line Phone System

Invoicing and Billing

Job description

Veterinary Reception, Client Care

Lake Country, BC (north of Kelowna)

Tri Lake Animal Hospital and Referral Centre is currently welcoming a full-time customer service focused Client Care Representative to join our team. This great opportunity includes a range of responsibilities that directly attribute to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for, and appreciated! Additional responsibilities and qualities for this role are:

• Create a warm and welcoming environment for our patient and pet parents
• Ability to answer a multi-line phone system and track and book appointments effectively
• Placing outbound calls to pet parents for follow-up and future appointment bookings
• Respond and manage email correspondence; clients, referring veterinarians & internal office messages
• Admitting and discharging pet patients
• Invoicing/billing; creating estimates and explaining fees, obtaining pet owner confirmation and processing payments
• Scheduling appointments
• Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
• Strong organizational skills
• General housekeeping duties; cleanliness of reception area, pet holding areas and common areas including the removal of animal waste
• Willingness to learn more regarding veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments

Compensation: $17.50 to $21.00 per hour. The hourly rate range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors.

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: We have the right fit for you!

• A caring culture of Wellness and Appreciation!
• Competitive wages and benefits!
• Employer match (5%) group RRSP plan – Planning for your future just got easier with VCA Canada!
• Wellness days, sick days, and vacation time
• Annual uniform allowance
• Exceptional career development: there is room to grow here!
• Referral Bonus Rewards
• E-tools to assist with meditation, better sleep, exercise, and focus
• Virtual health care (telemedicine) offering quick access to quality care
• Opportunities to give back in your community through VCA initiatives
• Generous personal pet care discounts
• And extra perks like shopping discounts and cool wellness apps!

Email: Wally Shishakly, Assistant General Manager, [e-mail] for further information, or click Apply Now!

Click “Apply Now”

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

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