Veterinary Reception, Client Care, Tri Lake Animal Hospital and Referral Centre

VCA Animal Hospitals; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company dedicated to providing exceptional care for pets and their families. As a Client Care Representative, you will play a vital role in ensuring a welcoming atmosphere for clients and their pets. Your responsibilities will include managing appointments, providing top-notch customer service, and assisting with various administrative tasks. With competitive wages, a supportive culture, and opportunities for career growth, this position is perfect for those passionate about animal care and client service. Make a difference every day in a role where your contributions are valued and appreciated.

Benefits

Competitive wages and benefits

Employer-matched RRSP plan

Wellness, sick, and vacation days

Annual uniform allowance

Career growth opportunities

Referral bonus rewards

Access to wellness apps

Virtual healthcare services

Community involvement opportunities

Pet care discounts

Qualifications

• Experience in customer service is essential.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Create a welcoming environment for clients and pets.
• Manage appointments and client communications efficiently.
• Handle invoicing and payment processing.

Skills

Customer Service

Communication Skills

Multitasking

Organizational Skills

Education

High School Diploma

Job description

Veterinary Reception, Client Care

Lake Country, BC (north of Kelowna)

Tri Lake Animal Hospital and Referral Centre is currently welcoming a full-time, customer service-focused Client Care Representative to join our team. This role involves responsibilities that contribute to the smooth daily operation of the hospital. Your primary goal is to ensure our clients and their pets feel welcomed, cared for, and appreciated. Additional responsibilities include:

• Create a warm and welcoming environment for patients and pet parents
• Answering a multi-line phone system, scheduling and tracking appointments
• Making outbound calls for follow-up and future bookings
• Managing email correspondence with clients, referring veterinarians, and internal messages
• Admitting and discharging pet patients
• Invoicing, billing, creating estimates, explaining fees, obtaining confirmation, and processing payments
• Scheduling appointments
• Providing excellent customer service and creating a welcoming atmosphere
• Maintaining organizational and cleanliness standards in reception and pet holding areas
• Learning about veterinary services, procedures, and assisting staff as needed

Compensation: $18.00 to $21.00 per hour, depending on location and experience.

What VCA Canada Offers

Join our team and make a difference in the lives of pets and their families! We offer a diverse experience across our extensive network of hospitals in Canada, with a caring and supportive culture. Benefits include:

• A culture of wellness and appreciation
• Competitive wages and benefits
• Employer-matched (5%) group RRSP plan
• Wellness, sick, and vacation days
• Annual uniform allowance
• Opportunities for career growth
• Referral bonus rewards
• Access to wellness and mental health apps
• Virtual healthcare services
• Community involvement opportunities
• Pet care discounts
• Additional perks like shopping discounts and wellness apps

Contact: Wally Shishakly, Assistant General Manager, [e-mail]. For more information or to apply, click Apply Now!

Click “Apply Now”

VCA Canada is committed to diversity and inclusion. If you need assistance, please let us know.

Current employees should apply through our internal career site via Workday.