Veterinary Front Desk & Client Care

VCA Animal Hospitals, Inc; Sherwood Park; On-site; CAD 40,000 - 60,000; Full time

Benefits offered by this job

RRSP match 5%

Paid time off

Annual CE allowance

Eligibility for benefits at 24 hrs/wk

Certification memberships

Mental health resources

Career development pathways

Pet care discounts

Job summary

Mills Haven Animal Hospital in Sherwood Park, AB, is seeking a Veterinary Reception, Client Care professional to join our team. The role focuses on welcoming clients and their pets, coordinating appointments, and supporting the hospital with a range of CSR-related tasks.

The ideal candidate will be organized, empathetic, and motivated to contribute to a caring, team-oriented environment. Responsibilities include managing appointments, phone calls, emails, admissions, discharges, estimates,

Qualifications

• Previous veterinary/reception experience.
• A confident and positive team player who can motivate others and embrace change.
• Strong organizational, communication, and multitasking skills.
• Provide excellent client service, manage appointments, phone calls, emails, admissions/discharges, estimates, invoicing, and payments.
• Train and support reception and assistant staff on CSR-related processes and procedures.
• Help introduce new programs and initiatives by creating enthusiasm and encouraging team engagement.
• Support team celebrations and help maintain a positive, welcoming atmosphere in reception.
• Assist the veterinary team with various tasks and treatments as required.

Responsibilities

• Manage appointments, phone calls, emails, admissions/discharges, estimates, invoicing and payments.
• Provide excellent client service and welcome clients and their pets.
• Train and support reception and assistant staff on CSR processes and procedures.
• Assist the veterinary team with various tasks and treatments as required.
• Contribute to introducing new programs and initiatives with enthusiasm.
• Support team celebrations and maintain a positive reception atmosphere.

Skills

Veterinary reception experience

Team player

Organizational skills

Communication skills

Multitasking

Client service

Job description

Mills Haven Animal Hospital in Sherwood Park, AB, is seeking a Veterinary Reception, Client Care professional to join our team. The role focuses on welcoming clients and their pets, coordinating appointments, and supporting the hospital with a range of CSR-related tasks.

The ideal candidate will be organized, empathetic, and motivated to contribute to a caring, team-oriented environment. Responsibilities include managing appointments, phone calls, emails, admissions, discharges, estimates,