Pet-First Veterinary Receptionist & Client Care

Pet Services of Washington, P.S.; Edmonton; On-site; CAD 25,000 - 33,000; Full time

Benefits offered by this job

RRSP matching

CE allowance

Paid time off

Continuing education

Employee wellness resources

Pet care discounts

Career development

Job summary

Guardian Veterinary Centre in Edmonton, AB is seeking a full-time Veterinary Receptionist to join our team. You will help our clients and their pets feel welcomed and appreciated, manage a 10-hour shift schedule, and support the CCS team with front-desk duties.

The role emphasizes organization, empathy, and learning veterinary terminology, with opportunities for professional growth and access to wellness resources.

Qualifications

Responsibilities

• Create a warm and welcoming environment for our patients and pet parents
• Answer a multiline phone system and track and schedule appointments effectively
• Place outbound calls to pet parents for follow-up and future appointment bookings
• Respond and manage email correspondence; clients, referring veterinarians & internal office messages
• Admit and discharge pet patients
• Invoice/bill clients; obtain pet owner confirmation, and process payments
• Perform general housekeeping duties; maintain cleanliness of reception area, examination rooms, pet holding areas, and common areas
• Have a willingness to learn more regarding veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
• Learn common medical terminology
• Enrollment in a veterinary medicine program (i.e. VMR, VMA, Veterinary Technician or Pre-Veterinary programs) is an asset!
• Previous customer service or front desk experience in hospitality is an asset!
• Comfortable being around cats, dogs and other furry friends

Job description

Guardian Veterinary Centre in Edmonton, AB is seeking a full-time Veterinary Receptionist to join our team. You will help our clients and their pets feel welcomed and appreciated, manage a 10-hour shift schedule, and support the CCS team with front-desk duties.

The role emphasizes organization, empathy, and learning veterinary terminology, with opportunities for professional growth and access to wellness resources.