Veterinary Client Care Specialist — Stable Schedule & Growth

Vetcor; Calgary; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Tuition support

Employee referral bonuses

Quarterly team rewards

Ten paid holidays

Paid sick time

Paid time off

Continuing education allowance

Uniform allowance

Employee pet-care discounts

Job summary

Willow Park Animal Clinic in Calgary is seeking a Veterinary Client Care Specialist to join our friendly team. You’ll greet clients and patients, manage communications, and coordinate appointments with compassion and professionalism.

The role emphasizes a consistent schedule, ongoing training, and generous benefits to support work-life balance and career growth within a well-managed practice.

Qualifications

• Excellent customer service and communication skills.
• Compassion for pets and the people who love them.
• Ability to remain calm, professional, and helpful in a fast-paced environment.
• Strong organizational and multitasking abilities.
• Excellent attention to detail and accuracy.
• A collaborative, team-oriented mindset.
• Confidence using computers and practice management software.

Responsibilities

• Greet clients and patients in a friendly, professional, and compassionate manner.
• Answer and direct incoming phone calls, emails, and text communications.
• Schedule, confirm, and manage appointments efficiently.
• Check patients in and out for appointments and surgical procedures.
• Maintain accurate client and patient records within the practice management system.
• Process payments and discuss invoices, treatment estimates, and payment options with clients.
• Communicate appointment reminders, follow-up instructions, and hospital updates.
• Coordinate communication between veterinarians, technicians, and pet owners.
• Assist clients with prescription refill requests and food orders.
• Manage incoming and outgoing mail, deliveries, and client correspondence.
• Keep reception and waiting areas clean, organized, and welcoming.
• Monitor appointment flow and assist with schedule management throughout the day.
• Support the veterinary team with administrative and clerical responsibilities.
• Follow hospital policies and procedures related to confidentiality, safety, and customer service.

Skills

Exceptional customer service

Compassion for pets

Calm under pressure

Organizational skills

Attention to detail

Team oriented

Computer proficiency

Cross-channel communication

Dependability

Supportive attitude

Tools

Practice management software

Job description

Willow Park Animal Clinic in Calgary is seeking a Veterinary Client Care Specialist to join our friendly team. You’ll greet clients and patients, manage communications, and coordinate appointments with compassion and professionalism.

The role emphasizes a consistent schedule, ongoing training, and generous benefits to support work-life balance and career growth within a well-managed practice.