Veterinary Client Care Specialist - Calgary, AB

Willow Park Animal Clinic

Calgary

Hybrid

CAD 42,000 - 64,000

Full time

11 days ago

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Benefits offered by this job

Tuition Support Program

Employee Referral Bonus Program

Extended health and dental coverage

Life and disability insurance

Paid sick time and Paid Time Off

Continuing Education (CE) allowance

Job summary

Willow Park Animal Clinic is seeking a Veterinary Client Care Specialist in Calgary to greet clients, manage appointments, and support the veterinary team. The role offers a full-time schedule, competitive compensation based on experience, and strong benefits focused on health, education, and work‑life balance.

The ideal candidate is compassionate, organized, and enjoys creating exceptional experiences for pets and their families. Join a collaborative team dedicated to high-quality care.

Qualifications

Exceptional customer service and communication abilities.
Ability to stay organized and accurate in a fast-paced veterinary reception environment.
Comfort with technology and practice management software.

Responsibilities

Greet clients and patients in a friendly, professional manner.
Answer and direct calls, emails, and texts.
Schedule, confirm, and manage appointments.
Check patients in/out for appointments and procedures.
Maintain accurate client/patient records in the PMS.
Process payments and discuss invoices and treatment estimates.
Communicate reminders and hospital updates to clients.
Coordinate between veterinarians, technicians and pet owners.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Team collaboration

Computer proficiency

Tools

Practice management software

Job description

Veterinary Client Care Specialist - Calgary, AB

Willow Park Animal Clinic is Hiring a Veterinary Client Care Specialist!

Position Details
Role: Veterinary Client Care Specialist
Status: Full-time
Compensation: Competitive and based on experience and skills
Schedule: Tuesday, Wednesday, and Friday from 8:00 am–5:30 pm; Thursday from 8:00 am–6:00 pm; rotating Saturdays after training from 9:00 am–2:00 pm

Benefits Highlights

Financial Rewards that Grow with You: Competitive compensation based on experience and skills, tuition support, employee referral bonuses, and quarterly team rewards

Wellness & Peace of Mind: Extended health, dental, and vision coverage; life and disability insurance; paid sick time and Paid Time Off; and valuable employee pet-care discounts

Professional Growth & Recognition: Continuing education allowance, uniform allowance, ongoing training, and learning opportunities

Lifestyle Perks You’ll Appreciate: Ten paid holidays, an Employee Assistance Program, a consistent schedule, and a workplace that takes work-life balance seriously

Are you compassionate, organized, and passionate about creating exceptional experiences for pets and the people who love them? Willow Park Animal Clinic would love to meet you!

Willow Park Animal Clinic is looking for a Veterinary Client Care Specialist to join our fantastic team. As an established and well-managed practice, we’re proud to provide a supportive workplace where team members are valued, respected, and given the tools they need to succeed.

We know maintaining a healthy work-life balance can be challenging in veterinary medicine, but we believe it shouldn’t be impossible. That’s why we take personal well‑being seriously and offer a consistent schedule designed to help create a sustainable, rewarding career.

Why You’ll Love It Here

A consistent full-time schedule that supports work-life balance
An established, well-managed veterinary practice
A supportive workplace where team members are valued and respected
Ongoing training and learning opportunities
Continuing education support
Quarterly Team Rewards Bonus Program
Ten paid holidays
Employee pet‑care discounts and pet food savings
A collaborative team focused on exceptional patient and client experiences

What You’ll Do

Greet clients and patients in a friendly, professional, and compassionate manner
Answer and direct incoming phone calls, emails, and text communications
Schedule, confirm, and manage appointments efficiently
Check patients in and out for appointments and surgical procedures
Maintain accurate client and patient records within the practice management system
Process payments and discuss invoices, treatment estimates, and payment options with clients
Communicate appointment reminders, follow-up instructions, and hospital updates
Coordinate communication between veterinarians, technicians, and pet owners
Assist clients with prescription refill requests and food orders
Manage incoming and outgoing mail, deliveries, and client correspondence
Keep reception and waiting areas clean, organized, and welcoming
Monitor appointment flow and assist with schedule management throughout the day
Support the veterinary team with administrative and clerical responsibilitiesFollow hospital policies and procedures related to confidentiality, safety, and customer service

What You’ll Bring

Exceptional customer service and communication skills
Compassion for pets and the people who love them
Ability to remain calm, professional, and helpful in a fast‑paced environment
Strong organizational and multitasking abilities
Excellent attention to detail and accuracy
A collaborative, team‑oriented mindset
Confidence using computers and practice management software
Ability to communicate professionally across phone, email, text, and in‑person interactions
Dependability and a commitment to creating a positive client experience
A genuine interest in supporting the veterinary team and helping the hospital run smoothly

The Extras You’ll Actually Feel

A predictable schedule designed with work-life balance in mind
Ten paid holidays
Paid sick time and Paid Time Off
Ongoing training and opportunities to keep learning
Continuing education support
Quarterly team rewards
Free or discounted laboratory services for your pets
Discounts on veterinary services, products, and pet food
Access to an Employee Assistance Program
A workplace where your well‑being matters alongside the care we provide our patients and clients

Benefits You Can’t Beat

Competitive compensation based on experience and skills
Tuition Support Program
Employee Referral Bonus Program
Extended health and dental coverage, including vision care
Life and disability insurance
Paid sick time and Paid Time Off
Free or discounted laboratory services for employee pets
Employee discounts on veterinary services and products
Quarterly Team Rewards Bonus Program
Continuing education allowance
Ongoing training and learning opportunities
Ten paid holidays
Employee Assistance Program (EAP)
Consistent scheduling designed to support a healthy work-life balance

Join Our Team!

As a Veterinary Client Care Specialist at Willow Park Animal Clinic, you’ll be one of the first people our clients turn to and an important part of creating a positive experience from the moment they contact us. Your organization, communication, compassion, and attention to detail will help pets receive the care they need while making their people feel supported every step of the way.

If you’re passionate about helping pets, providing exceptional client service, and building a rewarding career with a supportive veterinary team, we’d love to hear from you.

Diversity, equity, inclusion, and belonging are core values at Willow Park Animal Clinic and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our workplace by bringing different perspectives and experiences. That’s why we’re committed to a culture where employees can be their authentic selves, feel a true sense of belonging, and are empowered to reach their highest potential.