Venue Booking & Visitor Services Lead

City Of Edmonton; Edmonton; On-site; CAD 39,000 - 49,000; Full time

Job summary

The City of Edmonton is seeking a Bookings and Visitor Services Coordinator to oversee facility bookings, events, and front-line service at The Orange Hub and City Arts Centre. You will supervise Customer Service Representatives, coordinate space rentals, issue quotes, and ensure smooth operations across venues.

This on-site role requires Grade 12 or equivalent and at least 3 years of office/customer service experience with supervisory responsibilities.

Qualifications

• Completion of Grade 12 including business subjects related to word and information processing or completion of a recognized Business or Office Administration Certificate
• A minimum of 3 years progressively responsible and diversified office experience in customer service, booking/venue booking environment, with demonstrated supervisory experience

Responsibilities

• Coordinate and manage facility bookings, space rentals, and event licenses for The Orange Hub and City Arts Centre using approved municipal booking software
• Supervise, schedule, coach, and support the daily performance and development of Customer Service Representatives at front-line service counters
• Deliver exceptional service by responding to public inquiries, conducting venue walkthroughs, and providing on-site troubleshooting for client gatherings and special events
• Manage client accounts, including issuing fee quotations, administering contracts, processing PCI-compliant payments, and handling account reconciliations and refunds
• Foster collaborative relationships with community partners, event organizers, and facility operations teams to maximize space usage and resolve scheduling conflicts
• Support administrative operations such as payroll time tracking, onboarding documentation, inventory control, and operational status reporting
• Other related duties as required

Skills

Interpersonal skills

Verbal and written communication

Time management

Organizational skills

Conflict resolution

Policy compliance

Education

Grade 12 or equivalent

Office Administration Certificate

Tools

Google Applications

Intelli software

POS systems

Job description

The City of Edmonton is seeking a Bookings and Visitor Services Coordinator to oversee facility bookings, events, and front-line service at The Orange Hub and City Arts Centre. You will supervise Customer Service Representatives, coordinate space rentals, issue quotes, and ensure smooth operations across venues.

This on-site role requires Grade 12 or equivalent and at least 3 years of office/customer service experience with supervisory responsibilities.