Recreation Facility Booking Specialist

Startdate; Grande Prairie; On-site; CAD 42,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

City of Grande Prairie is seeking two Booking Coordinators to support the Recreation Department. One permanent full-time and one temporary full-time role lead bookings for indoor and outdoor facilities, ensuring accurate scheduling and excellent customer service.

You will use recreation management software, manage multiple priorities, and collaborate with the Bookings Supervisor to deliver a high-quality experience for residents and visitors alike.

Qualifications

• High school diploma plus up to two years of post-secondary education in office administration or an equivalent combination of education and experience.
• 2–4 years of administrative experience, including advanced data entry skills.
• Communicate clearly, both verbally and in writing.
• Manage time effectively in a fast-paced environment.
• Highly organized, detail-oriented, and able to maintain accuracy while handling multiple priorities.
• Work well both independently and as part of a team.
• Confident in using conflict resolution skills when dealing with customer inquiries or scheduling issues.
• Valid Class 5 Driver's License.

Responsibilities

• Coordinate rentals for a variety of indoor and outdoor recreation facilities, including aquatic centres, gymnasiums, meeting rooms, sports fields, and other rentable spaces.
• Balance multiple bookings, equipment requirements, and user needs to ensure accurate scheduling and an exceptional customer experience.
• Using recreation management software, established processes, and internal systems, you will provide responsive customer service while maintaining a high level of accuracy and attention to detail in a fast-paced environment with frequent interruptions.

Skills

Communication

Time management

Detail-oriented

Team player

Conflict resolution

Data entry

Education

High school diploma with up to two years of post-secondary in office administration

Tools

Scheduling software

Job description

City of Grande Prairie is seeking two Booking Coordinators to support the Recreation Department. One permanent full-time and one temporary full-time role lead bookings for indoor and outdoor facilities, ensuring accurate scheduling and excellent customer service.

You will use recreation management software, manage multiple priorities, and collaborate with the Bookings Supervisor to deliver a high-quality experience for residents and visitors alike.