Bookings and Visitor Services Coordinator

City Of Edmonton; Edmonton; On-site; CAD 39,000 - 49,000; Full time

Job summary

The City of Edmonton is seeking a Bookings and Visitor Services Coordinator to oversee facility bookings, events, and front-line service at The Orange Hub and City Arts Centre. You will supervise Customer Service Representatives, coordinate space rentals, issue quotes, and ensure smooth operations across venues.

This on-site role requires Grade 12 or equivalent and at least 3 years of office/customer service experience with supervisory responsibilities.

Qualifications

• Completion of Grade 12 including business subjects related to word and information processing or completion of a recognized Business or Office Administration Certificate
• A minimum of 3 years progressively responsible and diversified office experience in customer service, booking/venue booking environment, with demonstrated supervisory experience

Responsibilities

• Coordinate and manage facility bookings, space rentals, and event licenses for The Orange Hub and City Arts Centre using approved municipal booking software
• Supervise, schedule, coach, and support the daily performance and development of Customer Service Representatives at front-line service counters
• Deliver exceptional service by responding to public inquiries, conducting venue walkthroughs, and providing on-site troubleshooting for client gatherings and special events
• Manage client accounts, including issuing fee quotations, administering contracts, processing PCI-compliant payments, and handling account reconciliations and refunds
• Foster collaborative relationships with community partners, event organizers, and facility operations teams to maximize space usage and resolve scheduling conflicts
• Support administrative operations such as payroll time tracking, onboarding documentation, inventory control, and operational status reporting
• Other related duties as required

Skills

Interpersonal skills

Verbal and written communication

Time management

Organizational skills

Conflict resolution

Policy compliance

Education

Grade 12 or equivalent

Office Administration Certificate

Tools

Google Applications

Intelli software

POS systems

Job description

Job Description - Bookings and Visitor Services Coordinator (56351)

Job Description

Bookings and Visitor Services Coordinator

Job Number

56351

As the Bookings and Visitor Services Coordinator, you will play an essential role in connecting people with dynamic arts and cultural spaces across Edmonton. Reporting to the Tenant & Partner Liaison within Arts & Culture Experiences, this position leads operations for facility bookings and front-line counters at both The Orange Hub and the City Arts Centre. You will oversee room rentals, corporate and community events, and public spaces while directly supervising and coaching our front counter Customer Service Representatives. In this collaborative role, you will work closely with community partners, internal collaborators, and venue guests to ensure vibrant and seamless facility use. Your passion for service excellence will help foster welcoming, creative, and accessible gathering places for all who visit.

What will you do?

• Coordinate and manage facility bookings, space rentals, and event licenses for The Orange Hub and City Arts Centre using approved municipal booking software
• Supervise, schedule, coach, and support the daily performance and development of Customer Service Representatives at front-line service counters
• Deliver exceptional service by responding to public inquiries, conducting venue walkthroughs, and providing on-site troubleshooting for client gatherings and special events
• Manage client accounts, including issuing fee quotations, administering contracts, processing PCI-compliant payments, and handling account reconciliations and refunds
• Foster collaborative relationships with community partners, event organizers, and facility operations teams to maximize space usage and resolve scheduling conflicts
• Support administrative operations such as payroll time tracking, onboarding documentation, inventory control, and operational status reporting
• Other related duties as required

Qualifications :

• Completion of Grade 12 including business subjects related to word and information processing, or completion of a recognized Business or Office Administration Certificate
• A minimum of 3 years progressively responsible and diversified office experience in customer service, booking/venue booking environment, with demonstrated supervisory experience

Assets:

• Strong working knowledge of Google Applications (Docs, Sheets and Gmail)
• Experience working with Intelli software or similar recreation and facility booking systems
• Working knowledge of City of Edmonton recreation, attraction, and arts and culture facilities
• Prior experience managing point-of-sale systems, financial transactions, and PCI compliance procedures

Skills required for success:

• Exemplary interpersonal, verbal, and written communication skills with a proven track record of diplomatic conflict resolution and de-escalation
• Strong time management, organizational, and prioritization abilities to handle high-touch requests and multi-event coordination with short deadlines
• Sound judgement and problem-solving abilities to make independent decisions aligned with established operational guidelines and policies
• Alignment to our Cultural Commitments and Leadership Competencies ( https://bit.ly/4brRrXm )
• Embracing a culture of equity, diversity, reconciliation and inclusion

Conditions of Employment:

• Hire is dependent on a Criminal Records Check (CRC) that is satisfactory to the City of Edmonton, and there may be a cost associated with this requirement
• Ability to work primarily on-site at assigned facility locations, including occasional flexibility to support scheduled events as needed
• Applicants may be tested

Work Environment:

• Note: Due to the nature of this work, this position is not eligible for a hybrid work arrangement
• The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement, and the incumbent will be notified in advance
• Work is conducted in an energetic front counter and indoor office environment with frequent public interactions and active periods of walking and standing
• This is a public-facing role and requires engagement and interaction with diverse people from various backgrounds with different needs, expectations and emotional states

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [e-mail] . Learn more about our benefits https://bit.ly/COEbenefits

Up to 1 temporary full-time position for up to 18 months in accordance with Article 18.02 of the Collective Agreement

Hours of Work: 40 hours per week

Salary Range: $28.647 - $35.922 (Hourly)

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.