Booking Coordinator

City-of-Grande-Prairie; Grande Prairie; On-site; CAD 42,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

City of Grande Prairie is seeking two Booking Coordinators to support the Recreation Department. One permanent full-time and one temporary full-time role lead bookings for indoor and outdoor facilities, ensuring accurate scheduling and excellent customer service.

You will use recreation management software, manage multiple priorities, and collaborate with the Bookings Supervisor to deliver a high-quality experience for residents and visitors alike.

Qualifications

• High school diploma plus up to two years of post-secondary education in office administration or an equivalent combination of education and experience.
• 2–4 years of administrative experience, including advanced data entry skills.
• Communicate clearly, both verbally and in writing.
• Manage time effectively in a fast-paced environment.
• Highly organized, detail-oriented, and able to maintain accuracy while handling multiple priorities.
• Work well both independently and as part of a team.
• Confident in using conflict resolution skills when dealing with customer inquiries or scheduling issues.
• Valid Class 5 Driver's License.

Responsibilities

• Coordinate rentals for a variety of indoor and outdoor recreation facilities, including aquatic centres, gymnasiums, meeting rooms, sports fields, and other rentable spaces.
• Balance multiple bookings, equipment requirements, and user needs to ensure accurate scheduling and an exceptional customer experience.
• Using recreation management software, established processes, and internal systems, you will provide responsive customer service while maintaining a high level of accuracy and attention to detail in a fast-paced environment with frequent interruptions.

Skills

Communication

Time management

Detail-oriented

Team player

Conflict resolution

Data entry

Education

High school diploma with up to two years of post-secondary in office administration

Tools

Scheduling software

Job description

The City of Grande Prairie is a vibrant, growing community located in the beautiful Peace Country region of Alberta. We are committed to providing exceptional public service and enhancing the quality of life for all residents. Grande Prairie is a great place to live, work, and play.

Our Recreation Department is looking for two dedicated Booking Coordinators to join the team! We are hiring for one permanent full-time position and one temporary full-time position.

Position Responsibilities

• Reporting to the Bookings Supervisor in the Events and Programming Department, you will coordinate rentals for a variety of indoor and outdoor recreation facilities, including aquatic centres, gymnasiums, meeting rooms, sports fields, and other rentable spaces.
• You will balance multiple bookings, equipment requirements, and user needs to ensure accurate scheduling and an exceptional customer experience.
• Using recreation management software, established processes, and internal systems, you will provide responsive customer service while maintaining a high level of accuracy and attention to detail in a fast-paced environment with frequent interruptions.

Qualifications

• High school diploma plus up to two years of post-secondary education in office administration or an equivalent combination of education and experience.
• 2–4 years of administrative experience, including advanced data entry skills.
• Communicate clearly, both verbally and in writing.
• Manage time effectively in a fast-paced environment.
• Highly organized, detail-oriented, and able to maintain accuracy while handling multiple priorities.
• Work well both independently and as part of a team.
• Confident in using conflict resolution skills when dealing with customer inquiries or scheduling issues.
• Valid Class 5 Driver's License.

Position Details

• One permanent full-time position.
• One temporary full-time position, duration to be determined.

Hours

The standard work week consists of an average of 35 hours, with the specific schedule being determined by the immediate supervisor.

Compensation

Salary range $30.63 to $39.62 per hour as per the Out-of-Scope Agreement.

Benefits

Comprehensive benefits package. What We Offer | City of Grande Prairie (cityofgp.com)

Diversity & Inclusion

The City of Grande Prairie is committed to building and sustaining an inclusive work environment composed of individuals with unique experiences, perspectives, talents, and contributions who welcome, support, respect and value all members of the community.

Selection Process

We appreciate your interest in our organization, and we thank you in advance for your application. Candidates selected for an interview will be notified via phone or email.

Note: After submitting your application and uploading your resume, you should expect to receive an email confirmation indicating that your application for this position has been successfully submitted. If you receive this email, there is no need for any additional contact with us regarding this position.

To efficiently manage the high volume of applications we receive for each job posting, we are unable to address job-specific inquiries prior to the interview stage. However, if you progress to the job interview stage, we will gladly answer any questions you may have.