Vehicle Product Advisor & Customer Experience Expert

OpenRoad Auto Group Limited; City of Langley; On-site; CAD 75,000 - 150,000; Full time

Benefits offered by this job

Discounted Vehicle Purchasing Program

Boot Allowance

Employee Referral Program

RRSP Matching

Training & Development opportunities

Team-oriented culture

Job summary

OpenRoad Langley MINI is seeking a Product Advisor in a full-time, on-site role within Sales. You will determine client vehicle needs, promote new business, sell both new and pre-owned vehicles, and conduct vehicle demonstrations including test drives.

Excellence in communication, negotiation, and product knowledge is required, along with a BC driver’s license and the MDC license. You’ll work in a team-focused culture with growth and incentive opportunities.

Qualifications

• Experience selling new and pre-owned vehicles.
• Excellent communication and negotiation abilities.
• Current VSA MDC License.
• BC driver's license with a good driving record.
• Strong computer skills and ability to use a computerized system.
• Ability to prospect and grow a customer base.

Responsibilities

• Provide exceptional customer service by determining each prospective client’s vehicle needs by asking questions and listening.
• Promote new business and contribute to the company’s customer base by seeking new customers through prospecting and referral networks.
• Selling new and pre-owned vehicles, and Demonstrating vehicles (including test drives).
• Understand the terminology of the automobile business and keep abreast of technological changes in all products/inventory.
• Be thoroughly familiar with all products, including features, specifications, prices, colors, options, and standard equipment. Participate in any and all product training available.
• Use closing techniques effectively; ask for help from management with closing when necessary. Be profit-minded when closing.
• Deliver new and pre-owned vehicles to customers, and ensure the customer understands the vehicle’s operating features, warranty, and paperwork, to help ensure OpenRoad lays the foundation for customer loyalty.
• Introduce customers to Service Department personnel to emphasize to customers the quality and efficiency of the dealership’s service operations.
• Set goals for each month’s productivity; plan and organize how to reach those objectives.
• Follow all dealership processes and procedures to ensure an excellent Customer Satisfaction Index rating on sales, delivery, and follow-up.
• Attend department meetings as required.
• Suitable candidates must have the experience, drive, and proven success selling pre-owned vehicles as well
• Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
• This position will be expected to perform other duties as assigned by management.
• OpenRoad reserves the right to modify this job description as business needs require.

Skills

Interpersonal skills

Communication

Negotiation

Cross-functional collaboration

Driver's license

VSA MDC License

Tools

MS Office

Internet

Job description

OpenRoad Langley MINI is seeking a Product Advisor in a full-time, on-site role within Sales. You will determine client vehicle needs, promote new business, sell both new and pre-owned vehicles, and conduct vehicle demonstrations including test drives.

Excellence in communication, negotiation, and product knowledge is required, along with a BC driver’s license and the MDC license. You’ll work in a team-focused culture with growth and incentive opportunities.