Product Advisor - OpenRoad Toyota Richmond

OpenRoad Auto Group; Richmond; On-site; CAD 75,000 - 120,000; Full time

Benefits offered by this job

Discounted vehicle purchasing program

RRSP matching

Referral bonuses

Extended health and dental plan

Job summary

OpenRoad Toyota Richmond, a flagship dealership in British Columbia, is hiring a Product Advisor to drive vehicle sales and deliver exceptional customer service. The role focuses on understanding client needs, demonstrating vehicles, and guiding customers through the purchase process.

The position requires a valid BC driver’s license, a VSA MDC license, and the ability to work with a variety of OEM brands. It offers full-time hours, competitive compensation, and opportunities for growth within

Qualifications

• Provide exceptional customer service by determining each prospective client’s vehicle needs by asking questions and listening.
• Strong negotiation and relationship-building skills to grow the customer base.
• Ability to communicate clearly with customers, team members, and management.

Responsibilities

• Sell new and pre-owned vehicles and demonstrate vehicles (including test drives).
• Prospect new customers and referrals to grow the dealership’s customer base.
• Explain vehicle features, pricing, and financing options; ensure smooth delivery and paperwork.
• Collaborate with Service Department to emphasize quality service and customer satisfaction.
• Meet monthly productivity goals and follow dealership processes for satisfaction ratings.

Skills

Customer service

Negotiation

Communication

Drive and drive record

Tools

MS Office

Job description

DRIVING POSSIBILITIES.

Position: Product Advisor

Employment Status: Full-Time

Dealership: OpenRoad Toyota Richmond
Department:Sales

Compensation: $75,000.00 - $120,000.00 per year

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 23 brands across 44 locations) with a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

Our size doesn't define us, our people do. No one is just a number here, everyone matters, and our culture is the foundation of our success.

OpenRoad Toyota Richmond proudly stands as the largest flagship Toyota dealership in British Columbia.

A Career at OpenRoad Means You’ll Enjoy:

• Opportunity to work with a variety of OEM Brands including Acura, Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, GMC, Honda, Jaguar, Jeep, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Ram, Rolls-Royce, Subaru, Toyota, Volkswagen
• Exclusive perks and benefits, including a Discounted Vehicle Purchasing Program, RRSP matching, and referral bonuses
• Comprehensive extended health and dental plan (applicable for full-time positions only)
• Strong focus on training, development, and internal promotion opportunities
• Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
• Be part of a culture that celebrates you through employee recognition programs and engagement events

ROLE & RESPONSIBILITIES:

• Provide exceptional customer service by determining each prospective client’s vehicle needs by asking questions and listening.
• Promote new business and contributing to company’s customer base by seeking new customers through prospecting and referral networks.
• Selling new and pre-owned vehicles, and demonstrate vehicles (includes test drives).
• Understand the terminology of the automobile business and keep abreast of technological changes in all products/inventory.
• Be thoroughly familiar with all products, including features, specifications, prices, colours, options, and standard equipment. Participate in any and all product training available.
• Use closing techniques effectively; ask for help from management with closing when necessary. Be profit-minded when closing.
• Deliver new and pre-owned vehicles to customers, and ensure the customer understands the vehicle’s operating features, warranty and paperwork, to help ensure OpenRoad lays the foundation for customer loyalty.
• Introduce customers to Service Department personnel to emphasize to customers the quality and efficiency of the dealership’s service operations.
• Set goals for each month’s productivity; plan and organize how to reach those objectives.
• Follow all dealership processes and procedures to ensure an excellent Customer Satisfaction Index rating on sales, delivery and follow up.
• Attend department meetings as required.
• Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
• This position will be expected to perform other duties as assigned by management.
• OpenRoad reserves the right to modify this job description as business needs require.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Good interpersonal skills; a ability to communicate with others and to assimilate and understand information while maintaining a great deal of professionalism.
• The ability to work effectively with all levels of the organization.
• Strong computer skills (internet & MS Office), with ability to maintain record using computerized system.
• Effective negotiation skills, with ability to make sound decisions in a manner consistent with the essential job functions.
• A Current VSA MDC License.
• A valid British Columbia Driver’s License with a good driving record.
  

We are an equal opportunity employer that values diversity, inclusion, and respect in the workplace. We are committed to creating opportunities for our associates to learn, advance their careers, and reach their full potential.

Grow Your Career at OpenRoad!

We thank all applicants for their interest; however, only those selected for an interview will be contacted.