Vacation Rental Guest Concierge & Reservations

The Job Resource Centre; Canmore; On-site; CAD 22,000 - 30,000; Full time

Job summary

The Job Resource Centre is seeking a Guest Services Agent for our Vacations Office in Canmore, Canada. You will handle reservations for vacation rental properties using the WebRezPro system, process guest payments, and greet guests during check-in.

You will respond to general enquiries about the area and local attractions, address guest concerns promptly, and help with on-site emergencies following company procedures.

Responsibilities

• Making reservations using the WebRezPro property management system for vacation rental properties guests; enquiries may be made either by phone or email.
• Processing payments for Vacation Rental Properties stays.
• Greeting, welcoming, and checking in guests as they arrive.
• Responding to general enquiries about the area, local attractions and activities, and amenities in the area.
• Dealing with guests’ concerns in a timely, respectful, and appropriate manner.
• Responding to emergencies on site, following company procedures.
• Keeping the Vacations Office neat and tidy.
• Doing a reconciliation at the end of each shift.
• Assisting the Housekeeping team, if and when the need arises.

Job description

The Job Resource Centre is seeking a Guest Services Agent for our Vacations Office in Canmore, Canada. You will handle reservations for vacation rental properties using the WebRezPro system, process guest payments, and greet guests during check-in.

You will respond to general enquiries about the area and local attractions, address guest concerns promptly, and help with on-site emergencies following company procedures.