Night Guest Services Specialist

Travel-Leisure-Co; Canmore; On-site; CAD 42,000 - 54,000; Full time

Job summary

Travel + Leisure Co. in Canmore, AB, seeks a Guest Services Associate for the night shift. You will greet guests, complete registration, issue keys, and provide resort information, while processing cash and credit card transactions with accuracy.

You will maintain unit vacancy records, assist with reservations, and ensure safety and quality standards. Strong communication, cash handling, and multi-tasking are essential in a fast-paced resort environment.

Qualifications

• High School diploma or equivalent preferred.
• 1 year of guest services experience in hospitality/hotel/resort environment preferred.
• Ability to read, write and understand English.
• Basic math and cash handling procedures.

Responsibilities

• Promptly greet guests and complete registration, issue unit keys, and provide resort information.
• Process cash and credit card transactions; balance cash receipts and prepare reports.
• Handle check-out procedures, verify charges, and manage guest folios.
• Assist with reservations and respond to guest inquiries to ensure satisfaction.

Skills

Excellent communication

Organizational skills

Multi-tasking

Cash handling

Customer service

English literacy

PC skills

Microsoft Office

Front office system knowledge

Education

High School diploma or equivalent

Tools

Microsoft Office

Front office system

Job description

Travel + Leisure Co. in Canmore, AB, seeks a Guest Services Associate for the night shift. You will greet guests, complete registration, issue keys, and provide resort information, while processing cash and credit card transactions with accuracy.

You will maintain unit vacancy records, assist with reservations, and ensure safety and quality standards. Strong communication, cash handling, and multi-tasking are essential in a fast-paced resort environment.