Guest Services Agent (Part-Time)

The Job Resource Centre; Canmore; On-site; CAD 22,000 - 30,000; Full time

Job summary

The Job Resource Centre is seeking a Guest Services Agent for our Vacations Office in Canmore, Canada. You will handle reservations for vacation rental properties using the WebRezPro system, process guest payments, and greet guests during check-in.

You will respond to general enquiries about the area and local attractions, address guest concerns promptly, and help with on-site emergencies following company procedures.

Responsibilities

• Making reservations using the WebRezPro property management system for vacation rental properties guests; enquiries may be made either by phone or email.
• Processing payments for Vacation Rental Properties stays.
• Greeting, welcoming, and checking in guests as they arrive.
• Responding to general enquiries about the area, local attractions and activities, and amenities in the area.
• Dealing with guests’ concerns in a timely, respectful, and appropriate manner.
• Responding to emergencies on site, following company procedures.
• Keeping the Vacations Office neat and tidy.
• Doing a reconciliation at the end of each shift.
• Assisting the Housekeeping team, if and when the need arises.

Job description

Guest Services Agents (GSAs) make Vacation Rental Properties reservations by phone and email using the WebRezPro property management system.

GSAs process payments for guest stays and greet and check in guests when they arrive on site, answering any questions they may have about their stay and the area.

The duties of this position include, but are not limited to:

• Making reservations using the WebRezPro property management system for vacation rental properties guests; enquiries may be made either by phone or email.
• Processing payments for Vacation Rental Properties stays.
• Greeting, welcoming, and checking in guests as they arrive.
• Responding to general enquiries about the area, local attractions and activities, and amenities in the area.
• Dealing with guests’ concerns in a timely, respectful, and appropriate manner.
• Responding to emergencies on site, following company procedures.
• Keeping the Vacations Office neat and tidy.
• Doing a reconciliation at the end of each shift.
• Assisting the Housekeeping team, if and when the need arises.