UX Writer — Content Strategy for Complex Flows

Gs1-Canada; Toronto; On-site; CAD 75,000 - 85,000; Full time

Job summary

GS1 Canada is seeking a UX Writer to define copy for our digital product ecosystem. Reporting to the Director of Product Design, you will own content outcomes across onboarding, workflows, and error states, from problem definition through delivery and measurement.

You will collaborate with Product Design, Product Management, Engineering, Business Analysis, and translation teams to ensure terminology is consistent, accessible, and aligned with our UX standards, including WCAG 2.2 AA and AODA.

Qualifications

• 3 to 4 years writing content for digital products in agile, cross-functional teams.
• Experience writing for applications where people are completing a task rather than browsing.
• Ability to write to constraints: character limits, component patterns, established terminology, and defined states.
• Plain-language discipline with judgment on when a domain term is necessary.

Responsibilities

• Own the words on screen: page titles, navigation, buttons, form labels, helper text, and system messages.
• Write for every state a screen can be in — empty, loading, partial, error, and more.
• Turn complex workflows into clear, actionable language for users.
• Apply content readiness checks before stories enter a sprint and during staging.
• Collaborate with design, product, and translation teams to ensure consistent terminology and tone.

Skills

UX writing

Content strategy

Agile methodologies

Figma

Azure DevOps

Jira

Storybook

Copyediting

Tools

Figma

Azure DevOps

Jira

Storybook

Job description

GS1 Canada is seeking a UX Writer to define copy for our digital product ecosystem. Reporting to the Director of Product Design, you will own content outcomes across onboarding, workflows, and error states, from problem definition through delivery and measurement.

You will collaborate with Product Design, Product Management, Engineering, Business Analysis, and translation teams to ensure terminology is consistent, accessible, and aligned with our UX standards, including WCAG 2.2 AA and AODA.