CLIENT SUCCESS SPECIALIST RM CAN

The Home Depot

Toronto

On-site

CAD 60,000 - 80,000

Full time

28 hours ago

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Benefits offered by this job

Semi-annual bonuses

Deferred Profit-Sharing Program

Benefits

Stock purchase discount 15%

Merit-based salary increases

Job summary

The Home Depot Canada is hiring a Client Success Specialist RM CAN in Toronto, ON to support Orange Apron Media campaigns, develop onsite and offsite initiatives, and partner with the OAM leadership to optimize campaigns.

You'll work with suppliers, manage campaign execution, data insights, and reporting to meet sales targets while delivering excellent client service in a fast-paced office setting.

Qualifications

2+ years of experience with ad platforms (Facebook, Google Ads, Amazon Ads)
Agency experience is a plus
Positive attitude in a fast-paced environment

Responsibilities

Campaign management, asset coordination and timely launches
Analyze campaign data and optimize for performance
Collaborate with vendors and internal teams to meet client goals

Skills

Ad platforms

Account management

Data insights

Project management

Communication

Education

Bachelor's degree or higher in marketing/business

Job description

CLIENT SUCCESS SPECIALIST RM CAN at The Home Depot in Toronto, ONM3C 4H9

At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Overview

This is a unique opportunity to join the Home Depot’s media team and help to shape the next decade of shopper marketing. We are looking for a Client Strategy Strategist to support the Orange Apron Media (OAM) team by developing and delivering onsite and offsite campaigns using various platforms and tools. In partnership with OAM leadership team, you will help the supplier community achieve their desired campaign goals through continuous optimization and reporting. Additionally, you will play a critical role in the development and implementation of retail media programs and will ensure that campaigns are pacing correctly. The ideal candidate is a key stakeholder in delivering and growing the OAM sales targets and is comfortable having face-to-face client interactions.

Key Responsibilities:

65%Campaign Management & Execution

Partner with Sr. Account Specialists and vendors to get assets and build campaigns in Orange Access
Review campaign data to look for optimization opportunities or critical issues
Launch, manage and track vendor campaigns; spend portfolio budgets to 95%+ completion
Launch event campaigns and work with marketing on using lock-ups and approved copy and promo messaging
Work with production on adjusting and improving creative
Optimize campaigns based on traffic, awareness or conversion as needed to meet or exceed client expectations
Have a 95% success rate with launching campaigns on time

20%Planning and Aligning

Collaborate and partner with Lead Media Planner and Sr. Account Specialists on vendor goals and blocking charts
Follow and improve any part of the campaign build process and utilize the workback schedule
Create a plan for any underspend and collaborate with Sr. Account Specialist and Lead Media Planner to align with vendor

15%Platform Expertise

Understand how to leverage Orange Access to its maximum potential to achieve vendor goals
Embrace and implement new ad platform capabilities
Work with data to gain deeper understanding of which tactics and audiences work well with different categories and vendors
Test new ad types within Pinterest or YouTube with key vendors to drive more effective campaigns
Action Oriented
Communicates Effectively
Drives Results
Ensures Accountability

Skills:

Account Management
Data & Insight Driven
Project Management
Organizational skills
Problem-solving and critical thinking skills
Ad Platform expertise

Direct Manager/Direct Reports:

Reports to Ad Ops Manager

Travel Requirements:

Limited

Physical Requirements:

Extended sitting

Working Conditions:

Working in an office setting: computer work, camera on virtual meetings, taking support calls
University/College degree in a related area of study, or equivalent experience

Minimum Years of Work Experience:

2 years+
None

Certifications:

None

Other Requirements/Assets:

Prior experience in ad platforms (Facebook, Google Ads, Amazon Ads, etc.)
Agency experience is an asset
Positive attitude, naturally curious
Comfortable operating in a fast-paced environment (organized & gritty)

This role is in the office - Monday to Friday (1 Concorde Gate, North York)

In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.

Our Core Values

Our associates are encouraged to initiative creative and innovative ways to serve our customers and improve the business as well as spread best practices throughout the company.

Taking Care of Our People

The key to our success is treating people well. We do this by encouraging associates to speak up and take risks, by recognizing and rewarding good performance and by leading and developing people so they may grow.

Respect For All People

In order to remain successful, our associates must work in an environment of mutual respect, free of discrimination and harassment where each associate is regarded as a part of The Home Depot Canada team.

Doing The Right Thing

We exercise good judgement by “doing the right thing” instead of just “doing things right.” We strive to understand the impact of our decisions and we accept responsibility for our actions.

Building Strong Relationships

Strong relationships are built on trust, honesty and integrity. We listen and respond to the needs of customers, associates, communities and vendors, treating them as partners.

Giving Back

An important part of the fabric of The Home Depot Canada is giving our time, talents, energy and resources to help strengthen the communities we live and work in.

Along with our quality products, service, price and selection, we must go the extra mile to give customers knowledgeable advice about merchandise and to help them use those products to their maximum benefit.

Creating Shareholder Value

The investors who provide the capital necessary to allow our company to grow need and expect a return on their investment. We are committed to providing it.