Business Analyst

The Home Depot; Toronto; Hybrid; CAD 60,000 - 90,000; Full time

Job description

Business Analyst at The Home Depot in Toronto, ONM3C 4H9

Job Description

Pay Range: $60,000 - $90,000

At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview

The Business Analyst is responsible for information gathering and documentation for website, mobile app, and retail channel enhancements and maintenance. One of the key contacts for The Home Depot website–related development and integration work with internal and external teams, the individual will work closely with end users, business units, and other stakeholders to identify and maximize opportunities to utilize web-based technologies.

In addition, the individual will look to improve business processes and support critical business strategies with the strategic guidance of the Ecommerce Product Management Team. The Business Analyst will work closely with project teams and support various stages of the development life cycle.

Tasks assigned to this role require an in-depth and broader understanding of problem identification, analysis, and resolution. The individual must have experience working with various teams within the product development process (UX, Research, IT, third-party partners) to drive business objectives forward.

Key Responsibilities

• Defines and documents customer business functions and processes. Identifies opportunities for improving business processes through information systems and/or non-system changes; assists in the preparation of proposals to develop new systems and/or operational changes.
• Consults with internal and external teams to identify, define, and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.
• Acts as a liaison between departmental end users, technical analysts, information technology analysts, consultants, and other third-party vendors in the analysis, design, configuration, testing, and maintenance of projects to ensure optimal performance.
• Analyzes the feasibility of, and develops requirements for, new systems and enhancements to existing systems; ensures the system design fits the needs of users. Tracks and fully documents changes for functional and business specifications; writes detailed, universally understood procedures for end users and for use in training.
• Collects and prepares information and reports using analytics, industry and competitive research, and trends. Consolidates information into cohesive and understandable correspondence or other written form for use in Product Management decision-making.
• Participates in test case definition, user acceptance testing, and testing of new system functionality. Develops training curriculum and conducts formal training sessions covering assigned system modules.
• Action Oriented
• Drives Results
• Communicates Effectively
• Plans and Aligns

Skills

• Preferred candidate will have experience with agile and waterfall methodologies
• Proficient technical knowledge of ecommerce technologies and web development
• Strong problem-solving and critical-thinking skills
• Project and change management
• Strong documentation and communication skills required (Business Requirements Documents, use case development, business process diagramming, facilitating information-gathering sessions)
• Ability to manage and prioritize multiple tasks, operate under pressure, and meet deadlines
• Excellent skills with MS Office, MS Project, and Visio or other web-based diagramming software
• Reports to Digital Product Manager, eCommerce

Travel Requirements

• Limited
• Travel to Toronto Store Support Location and to store locations as needed

Physical Requirements

• Extended sitting

Working Conditions

• Working in an office setting: computer work, camera-on virtual meetings, taking support calls
• University or college degree in a related area of study, or equivalent experience

Minimum Years of Work Experience

• 5+ years’ experience as a Business Analyst in product, project, or change management
• No leadership experience necessary
• Bilingual in French and English is an asset

Certifications

• CSPO an asset

Other Requirements / Assets

• Strong analytical skills and experience with data analysis tools (e.g., Firebase, Google Analytics, Tableau, Adobe) are an asset

In office Mon-Fri

In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.

Our Core Values

Our associates are encouraged to initiative creative and innovative ways to serve our customers and improve the business as well as spread best practices throughout the company.

Taking Care of Our People

The key to our success is treating people well. We do this by encouraging associates to speak up and take risks, by recognizing and rewarding good performance and by leading and developing people so they may grow.

Respect For All People

In order to remain successful, our associates must work in an environment of mutual respect, free of discrimination and harassment where each associate is regarded as a part of The Home Depot Canada team.

Doing The Right Thing

We exercise good judgement by “doing the right thing” instead of just “doing things right.” We strive to understand the impact of our decisions and we accept responsibility for our actions.

Building Strong Relationships

Strong relationships are built on trust, honesty and integrity. We listen and respond to the needs of customers, associates, communities and vendors, treating them as partners.

Giving Back

An important part of the fabric of The Home Depot Canada is giving our time, talents, energy and resources to help strengthen the communities we live and work in.

Along with our quality products, service, price and selection, we must go the extra mile to give customers knowledgeable advice about merchandise and to help them use those products to their maximum benefit.

Creating Shareholder Value

The investors who provide the capital necessary to allow our company to grow need and expect a return on their investment. We are committed to providing it.

Latest News

Approximately 150 new jobs are coming to Fort McMurray as The Home Depot Canada opens its 28th, and northernmost, Alberta store.

The Home Depot Canada is partnering with Ontario Corps to help strengthen emergency preparedness and community resilience across Ontario.

A Way Home Canada (AWHC) and The Home Depot Canada Foundation (THDCF) are bringing together youth leaders, policymakers, and community partners on Parliament Hill.