User support technician

Tech-EyesThis link will open in a new window; Town of Hinton; Vor Ort; CAD 42.000 - 60.000; Vollzeit

Benefits dieser Stelle

Relocation assistance

Gasoline paid

Free parking

Zusammenfassung

Tech-EyesThis link will open in a new window is seeking an IT Helpdesk/Support professional to manage user access, troubleshoot network and systems issues, and document solutions for future reference.

The role involves assisting with software redesign, supervising junior staff, and delivering timely customer service while ensuring security and compliance at the on-site location.

Qualifikationen

• 1 year to less than 2 years of experience.
• College/CEGEP or other non-university certificate or diploma (3 months to <1 year).
• Associates level certifications such as ACP, CCNA, MCP, or A+ are listed in credentials.

Aufgaben

• Give access to computer networks.
• Report on the performance of computer systems and networks.
• Respond to users experiencing difficulties with computers.
• Consult guides and manuals to research and implement solutions.
• Maintain a log of problems and solutions for others.
• Participate in redesign of applications and software.
• Supervise 1–2 other technical support workers.
• Provide business systems, network and Internet support to users.
• Set up equipment for employee use and install cables/OS/software.
• Perform Web-server backup and recovery operations.
• Provide customer service.
• Manage incidents.

Kenntnisse

Oral communication

Written communication

Attention to detail

Time management

Team player

Initiative

Ausbildung

College/CEGEP certificate (3 months–<1 year)

Tools

MS Windows

.NET

Jobbeschreibung

OVERVIEW

LANGUAGES

English

EDUCATION

• College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year

EXPERIENCE

1 year to less than 2 years

ON SITE

Work must be completed at the physical location. There is no option to work remotely.

WORK SETTING

• Relocation costs covered by employer
• Willing to relocate

RESPONSIBILITIES

TASKS

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research andimplement solutions
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in responseto identified difficulties
• Set up equipment for employee use, performing or ensuring proper installationof cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents

SUPERVISION

• 1 to 2 people

CREDENTIALS

CERTIFICATES, LICENCES, AND COURSES

• Associate Computing Professional (ACP)
• Cisco certified network associate
• Microsoft certified professional (MCP)
• A+ Certification

EXPERIENCE AND SPECIALIZATION

COMPUTER AND TECHNOLOGY KNOWLEDGE

• Android
• Security software
• .NET
• MS Windows

ADDITIONAL INFORMATION

SECURITY AND SAFETY

• Bondable
• Criminal record check

TRANSPORTATION/TRAVEL INFORMATION

• Travel expenses paid by employer

WORK CONDITIONS AND PHYSICAL CAPABILITIES

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Manual dexterity
• Attention to detail
• Sitting
• Combination of sitting, standing, walking
• Standing for extended periods

PERSONAL SUITABILITY

• Accurate
• Client focus
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Time management
• Honesty

BENEFITS

FINANCIAL BENEFITS

• Gasoline paid

OTHER BENEFITS

• Free parking available