User support analyst

Iscar Tools Inc; Oakville; On-site; CAD 52,000 - 68,000; Full time

Benefits offered by this job

Dental plan

Health care plan

RRSP

Job summary

Iscar Tools Inc in Oakville, Ontario is seeking an IT Support Analyst to provide user assistance, manage access, and troubleshoot computer networks. You will report on performance, set up equipment, and respond to issues with urgency.

The role requires a Bachelor's degree and strong communication skills in English; 40-hour work week in a fast-paced manufacturing environment with health benefits and RRSP. Experience in IT support is an asset.

Qualifications

• Bachelor's degree required.
• Experience an asset.

Responsibilities

• Give access to computer networks.
• Report on the performance of computer systems and networks.
• Respond to users experiencing difficulties with computer.
• Consult user guides, technical manuals and other documents to research and implement solutions.
• Provide advice and training to users in response to identified difficulties.
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
• Supervise other technical support workers in this group.
• Provide business systems, network and Internet support to users in response to identified difficulties.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Perform Web-server backup and recovery operations.
• Provide customer service.
• Manage incidents.

Skills

Oral communication

Written communication

Attention to detail

Client focus

Interpersonal skills

Initiative

Judgement

Organized

Team player

Multitasking

Time management

Honesty

Education

Bachelor's degree

Tools

MS Office

MS Windows

SQL

Job description

EDUCATION

• Education:
• Expérience:
• Bachelor's degree

WORK SETTING

• Manufacture

TASKS

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents

COMPUTER AND TECHNOLOGY KNOWLEDGE

• MS Office
• MS Windows
• SQL

WORK CONDITIONS AND PHYSICAL CAPABILITIES

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Sound discrimination
• Combination of sitting, standing, walking

PERSONAL SUITABILITY

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

EXPERIENCE

• Experience an asset

EMPLOYMENT TERMS OPTIONS

• Day

HEALTH BENEFITS

• Dental plan
• Health care plan

FINANCIAL BENEFITS

• Registered Retirement Savings Plan (RRSP)
• Durée de l'emploi: Permanent
• Langue de travail: Anglais
• Heures de travail: 40 hours per week