QA Support Engineer

PheedLoop Inc.; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading software company in Toronto is seeking a full-time Software Tester to design and execute test plans for innovative event technology solutions. The role involves testing, bug tracking, and working collaboratively within a close-knit team to enhance software quality. Ideal candidates will have a passion for software development, attention to detail, and an eagerness to learn in a fast-paced environment.

Benefits

Awesome workplace

Snacks

Team outings

Learning opportunities

Open workspace

Qualifications

• 0-1+ years of professional software development experience.
• Experience writing test scripts with Selenium or Cypress.
• Strong English verbal and written communication skills.

Responsibilities

• Design, develop, and execute test plans and test cases for new and existing features.
• Create and maintain automated test scripts to improve coverage and efficiency.
• Identify, document, and track bugs using Linear.

Skills

Testing Expertise

Communication

Adaptability

Attention to Detail

Tools

Selenium

Cypress

Job description

This is a 100% full-time position based in our spacious office in Toronto at Yonge-Sheppard.

About PheedLoop

PheedLoop is a Toronto based software company that is revolutionizing the events and conferences industry. From building innovative software to modernize and automate events, to virtual event technology, to custom hardware, our success has been thanks to our amazing engineering team. Located in the Toronto, PheedLoop is one of the world's fastest-growing event technology companies.

PheedLoop isn't like other startups out there. We're a bootstrapped company that has been profitable since day one. We're growing quickly but sustainably and are looking for new team members that are passionate about shipping great features. We’re also a small and close-knit team so beyond just engineering, having an interest in the rest of the company and a collaborative mindset is a must.

Your Day to Day

• Test Planning & Execution: Design, develop, and execute test plans and test cases for new and existing features.
• Automated Testing: Create and maintain automated test scripts (using tools like Selenium, Cypress, or similar) to improve coverage and efficiency.
• Bug Tracking: Identify, document, and track bugs through resolution using Linear.
• Regression Testing: Conduct thorough regression testing for every release to ensure functionality isn’t broken.
• Collaboration: Work closely with engineers and product leads to understand requirements, offer feedback, and contribute to quality improvements.
• CI/CD Monitoring: Validate builds in CI/CD pipelines, proactively identifying issues in staging before they go live.
• Performance & Load Testing: Support system performance testing to ensure scalable and reliable deployments.
• Customer Support Triage: Act as a technical point of contact for escalated support tickets, working closely with the customer support team to diagnose, reproduce, and escalate issues to the development team as needed.

Requirements

• Experience: 0 - 1+ years of professional software development experience.
• Testing Expertise: Experience writing test scripts with tools like; Selenium or Cypress.
• TDD: Solid understanding of test driven development.
• Code Quality: Ability to write clean and maintainable.
• Code Documentation: Ability to write clear and detailed documentation.
• Communication: Strong English verbal and written skills.
• Adaptability: Willingness to learn quickly and embrace new technologies in a fast-paced environment.
• Initiative: Demonstrated passion for software development (personal projects, open-source contributions).
• Growth Mindset: Openness to mentorship and continuous skill improvement.
• Team Player: Collaborative attitude with the ability to contribute positively to a team-oriented culture.
• Attention to Detail: Keen attention to diverse use cases.
• Awesome workplace - snacks, team outings, books, learning opportunities, open workspace, beautiful and large office.

Who We're Looking For

We are looking for people to join our team who are ambitious, hard workers, thrive in environments where they are required to solve problems, and love to have fun. We want to work with people who are looking to grow personally and professionally. Working on a small team, you will have a massive impact and a lot of responsibility very quickly. Your work, just like everyone else's at PheedLoop, will make a massive difference.