user support technician

Sscinc; Mississauga; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in the telecommunications industry is seeking a User Support Technician in Mississauga. The role involves providing technical support, training users, and maintaining logs of issues. This entry-level position requires on-site work and offers full-time employment in a diverse environment.

Benefits

Diversity and cross-cultural training

Qualifications

• 1-2 years of experience in user support.

Responsibilities

• Consult user guides and manuals to implement solutions.
• Provide advice and training to users.
• Maintain a log of problems and solutions.
• Participate in application redesign.
• Provide network and Internet support.

Education

College/CEGEP

Job description

Join to apply for the user support technician role at SSCI.

Overview

Languages:
English

Education

• College/CEGEP

Experience

1 year to less than 2 years

Work must be completed on site; remote work is not available.

Work setting

• Telecommunications industry
• Private company, corporation or industry

Responsibilities

Tasks:

• Consult user guides, technical manuals, and other documents to research and implement solutions.
• Provide advice and training to users in response to difficulties.
• Maintain a log of problems and solutions for use by other technical support analysts.
• Participate in the redesign of applications and software.
• Provide business systems, network, and Internet support to users.

Benefits

Other benefits:
Other benefits

Employment groups

This employer promotes equal employment opportunities, including support for:

• Newcomers and refugees: Diversity and cross-cultural training to create a welcoming environment.
• Visible minorities: Diversity and cross-cultural training to foster inclusivity.

Senioriy level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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